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Help

If you need a some help with our site, you've come to the right place! For information about specific topics, see the table of contents to the right.

Need a visual? Check out our helpful Book Designer Screencasts.

For book pricing and specifications,
see our Product Catalog.


Our Most Frequently Asked Questions...

Photo Books

I just want some Photo Book General Information.
Do you have any Book Designer Screencasts?
How do I use the Book Designer?
How do I use the Book Machine?
Do you have Book Machine FAQ?
Do you offer any templates for your books?
Do you offer loose pages, photo cards and photo calendars?
Do you have any photo Gift Guide?
How can I Contact PrestoPhoto?
Can I read some of customer PrestoPhoto Reviews?
Is PrestoPhoto on Facebook, Twitter, Google + and Pinterest?

Covers and Binding

What Book Binding and Paper Types do you offer?
What book sizes do you offer?
What are your paper specifications?
Do you offer Book Cover Specifications?
Do you offer any cover templates or examples?

Images and Galleries

How can I edit my photo galleries?
How can I secure my photos from the public?
Can I use my gallery for Photo Sharing?
What do I need to know about Uploading photos?
How do I import my photos from Flickr Photo Books?
How do I enter my photo in a PrestoPhoto Photo Contest?

Templates


Can I create and sell my own Creating Book Designer Templates?
How can I increase my Tips for selling templates?
Where can I find yearbook, wedding, baby book, or scrapbooking templates?
Do you offer any free templates?

PDFs

Is it easy to upload a PDF?
Can you help with the PDF creation process?
Do you have any specs for PDFs?
Tips on Cropping And Bleed
Can I upload a PDF that I created from Apple iPhoto Book Printing, Apple Aperture, Adobe InDesign and PageMaker, Adobe Photoshop or Microsoft Publisher, PowerPoint, and Word?

Color

What is the difference between CMYK & RGB?
Can I match my color?
What if have black & white photos?

Orders

What will my book cost?
How will my book print?
What Ship Options and Delivery Times do you offer?
What is your Return Policy?
What is your Holiday Shipping Schedule?

Selling my books

Can I sell my books?
What site memberships do you offer?
How can I get an ISBN FAQ?

We want to hear from you!!!! We feel one of the best ways you and help improve the site is to Contact. We take your comments seriously and will use your input to improve every member's experience! Our goal is to offer the best photo site on the Internet, and want to bring you the specific features you need to share your photos and create your photo books.

Comments

presto photo log

by Jessica Del Genio, Sat 08 of Feb, 2014 (20:16 UTC)
frown
At viovio I could pay $10 extra to have the viovio logo removed from the book. Now I have to pay $149 for a professional membership to get that option? I'm going back to apple. I am very sad as I liked your quality and options better.

Re: presto photo log

by Meghan Haviland, Mon 10 of Feb, 2014 (14:23 UTC)
Hi Jessica,

Thanks for your comment! We do still off this service and it is available in the Webstore right before you add the products you wish to purchase to your cart. I hope this helps! Please let us know if you have any other questions. biggrin

Warm regards,
Meghan
support@prestophoto.com

stuck on collating pages screen

by Janette Vohs, Sun 24 of Nov, 2013 (02:58 UTC)
I've finished designing my photo book and trying to move on to the next step in ordering , but I am stuck on the collating pages screen. Nothing seems to be happening. What should I do next?

Re: stuck on collating pages screen

by Meghan Haviland, Mon 25 of Nov, 2013 (15:29 UTC)
Hi Janette!

Thank you for your message. I just looked at your project on PrestoPhoto.com and it looks great! Please let me know at support@prestophoto.com if the trouble persists. :)

Warm regards,
Meghan
support@prestophoto.com

Question

by Ruth Dixon, Tue 05 of Nov, 2013 (06:03 UTC)
When I click on the Webstore or Design Cover steps, I get a box titled Collating Pages and it says "Checking status". Nothing ever happens. I have already uploaded my photos and placed my photos on the pages. I'm trying to print 12x12 Scrapbook pages (my jpg fills the full 12x12 page). What am I doing wrong?

Re: Question

by Meghan Haviland, Tue 05 of Nov, 2013 (13:21 UTC)
Hi Ruth,

Thank you for your comment! I just checked your book and it has finished collating and you can preview it now in Step 3. If you have any other questions, please feel free to contact us on live chat between 8am-5pm EST Monday-Friday and we'll be happy to help!

Warm regards,
Meghan
support@viovio.com

Re: Photo Book from iPad

by Meghan Haviland, Thu 12 of Sep, 2013 (14:30 UTC)
Hi there!

There is no limit for the amount of pages - well, your number of pages should be fine. The limit is memory on your iPad. I would try rebooting and doing nothing else but uploading the book. Hopefully that should work!

There is also an export feature that will allow you to place your book in iTunes documents for the device. If you send us that file, we can attempt to get it imported.

I hope this helps!

Warm regards,
Meghan
support@prestophoto.com

Re: Photo Book from iPad

by Meghan Haviland, Wed 11 of Sep, 2013 (14:54 UTC)
Hello! Great question. Did you try uploading again? It should pick up where it left off. If you have any more trouble, please contact us on live chat or at support@prestophoto.com. cool

Warm regards,
Meghan
support@prestophoto.com

Re: Photo Book from iPad

by kingjenia, Wed 11 of Sep, 2013 (20:47 UTC)
Yes, I did try to start it again and it began at the beginning. I will go ahead and try to do it again hopefully the entire thing will go through. So, should I assume there is no limit to the number of pages in my photo book? It was so much fun creating the book, but with 226 pages, I really don't want to start overconfused

Photo Book from iPad

by kingjenia, Tue 10 of Sep, 2013 (22:32 UTC)
Hi there: I tried uploading a large photo book I created using the iPad application and the process quit at about 1/2 way done. When I look at the item online, none of the photo pages posted but the process was on page 113 of 226 when it quit. Do I have to start all over again? Is there a limit to the number of pages that can be printed in one book? Do I need to break it up into separate books of smaller number of pages? I really would like to keep it all together. Thanks, jenia