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Their customer service is subpar

Comment on About Us
Rachel
Joined: 11 Nov 2018

Their customer service is subpar

Posted:06 Dec 2018 (17:55 UTC)
After 9 days of waiting for my product to finish printing, it was still not done. Normal turnaround time is 3-4 days, holiday time is 6-7 days so after 9 days you can see why id be upset. I was luckily given a full refund. The thing I'm most upset about, is the fact that customer service kept spewing lies about when the products would be finished. It is unethical for customer service people to lie and tell you what you want to hear rather than the truth.

Also, what kind of company doesn't use phones? Chat and email are an inefficient way of getting information fast.