Having trouble previewing my book

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PrestoPhoto Support
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Joined: 30 Sep 2004

Re: Having trouble previewing my book

Posted:02 Jul 2012 (16:45 UTC)
Marci,

Greetings from PrestoPhoto!

I believe what is going here is that the book has not been properly regenerated, and this is why you're not seeing the updated project in the previews.

It is important each time you want to review an edit (or edits) that you've made in Step 1 at the Previews in Step 3, to first consecutively click through each of the Steps - (Step 1, then Step 2, then Step 3) in order to properly regenerate (re-save) the file.

It is also possible that you a viewing a cached version of your project. If this is the case you will need to delete your cookies and empty your cache before you continue.


If you find that this doesn't fix the problem, please email support@PrestoPhoto with the projects product ID number and we'll take a closer look!

best,
PrestoPhoto support
support@prestophoto.com
marci
Joined: 28 Nov 2011

Having trouble previewing my book

Posted:02 Jul 2012 (02:06 UTC)
I created a book with all my pictures on it and now that I go to try and preview, all it shows it blank pages. I went back to my project and I see all my pictures and pages there, but not in the preview section. Why is this and what can i do to fix it?