Return Policy

We take pride in producing quality photo books at a low cost within days of order placement. To meet the low cost and quick turnaround benchmarks, our photo books are printed automatically as they are ordered. This means there is a very small window for canceling or editing orders.

For this reason, we HIGHLY recommend you carefully inspect your preview files and be sure that you are satisfied with your creation prior to purchase. We give you an opportunity to preview your layout prior to creating your cover. Please take the time to carefully review your preview. Also, please be sure your files are 300 dpi. If your files are pixelated and they are less than 300 dpi then any low res image error is not a print error, it is an issue with the file. We will not reprint if the error is a file error.

If you are not satisfied upon receipt of your photo book, please contact our support team with an explanation of the issue or defect. We will request photos of any item of concern so we can see what you see. We will gladly investigate. If the error is due to the file, we are unable to replace the book because it is not a print error. In these cases, reprinting would produce the same error.

Returns or Exchanges

We don't accept returns for printed products, nor do we accept exchanges. Unlike a mass-manufactured product, every product is made just for you when your order is placed. If there is a problem, contact support and we will work with you to resolve any issue. If you are uncertain about our process, we recommend you place a very small test order, or email us at support@prestophoto.com with questions. We offer live chat weekdays 9am to 5pm EST.

We cannot cancel orders in manufacturing

Covers and interiors are printed separately. Each book interior is united with it's cover during binding (much like shuffling the world's largest deck of cards). This allows fantastic efficiencies (low prices!), and also restricts our ability to cancel orders. Creating on-demand books is a like a giant train - new orders are added to the end of train. We cannot stop this train easily without incurring a great deal of risk and cost. For this reason, we cannot cancel your order once it has been placed and manufacturing begun.

Discounts & Coupons

Once your order is placed we are not able to apply discounts retroactively, including coupons or bulk discounts. If you find a coupon that you didn't use on your current order we won't be able to apply it, but there is an upside. You may be able to use it on a future order - bam, unexpected savings!

For bulk orders, we do not combine previous quantities ordered for a larger discount in future orders. Each order placed will have a discount based on the total copies in that order.

Be sure to look for our newsletter though, as any discounts we offer will be included in it!

With great power comes much responsibility

Being able to create a single copy of a professional quality bound book is a fantastic technology. We work hard on delivering the product for you. Your part is to make sure you have dotted your i's and crossed your t's. NOTE: we will not reprint books due to typos or layout problems such as incorrect pagination.

Ship Estimates are, well, Estimates

Our shipping times are estimates. Most orders go very smoothly. However, creating one of a kind books is not like a retail business where we can simply take a manufactured product, put it in a box, and ship it out. Difficulties in printing custom documents do occur, and they can delay your order. Additionally, manufacturing processing times vary, particularly during the holiday rush in December. Because of this, we do not refund orders or shipping charges for shipping delays.

Perfectionists Beware

Creating one-of-a-kind products means every product is unique. We have very high quality standards, and nearly all of our customers are thrilled with our products. Those who are less satisfied tend to be perfectionists and have expectations above the capabilities of on-demand technology, or professionals who are accustomed to offset manufacturing which is a different production process.

Be advised we will not replace books for minor variations in our standard color. If you are very picky about color, order a test book first to decide if our process meets your expectations. See our information on color specs for details. We will not replace books for minor variations in binding manufacturing. This includes small offsets or imperfections that may occur during trimming.

Much like any retailer, we offer a 30-day period to bring any questions or concerns to our attention.

Comments

Customer Satisfaction

by Jule, 16 Apr 2013 (01:31 UTC)
What do you do if your customer is completely unsatisfied with a book. How can I be sure that I will be a happy customer when ordering a photo book? I have printed many books through iphoto and don't want to receive a book from PrestoPhoto that does not cost that much less than iphoto and think----"you get what you pay for". What is the quality of your books?

Thank You.

Re: Customer Satisfaction

by Meghan Haviland, 22 Jul 2015 (14:45 UTC)
Hi Jule!

Great question. I completely understand your concern. Every printer our there has its own look. Book printing is not unlike custom clothing - we guarantee that it will be free from defect but cannot guarantee that you will necessarily like the look. My suggestion would be to order something small to see if you do like our look, then go from there.

If you have any other questions, please feel free to e-mail us at support@prestophoto.com We're always happy to help! :)

Warm regards,
Meghan
PrestoPhoto Support