Help

We want to hear from you! We feel one of the best ways you and help improve the site is to contact. We take your comments seriously and will use your input to improve every member's experience! Our goal is to offer the best photo site on the Internet, and want to bring you the specific features you need to share your photos and create your photo books.

Don't see this size for portrait book formats, only for landscape. Can I get that large size in a portrait book? I just clicked on the book template in pages not realizing how big it was.

I have been trying to upload a standard-sized books for the past two hours. I created three projects of similar size and this fourth one will not go to preview. Why is it taking so long?

I previously uploaded an apple book and had it printed no problem. I have just gone to do another one and tried to choose hardcover with image wrap (exactly what I did last time). I have tried 5 times and each time it converts it to softcover and smaller options. Is there an issue with the websight at the moment?

Hi Darlene,

Thanks for your post!

If you're seeing different options on the Buy Now page, there is a good chance your Apple Book was exported improperly. If you re-export following the steps shown here: https://www.prestophoto.com/create/apple-photo-books and re-upload to the site, you should see all of the options you're used to! If you're still not seeing the options you're used to, please contact us with your Project ID# (or a link to your project) and we would be happy to take a look!

If you have any questions, please let us know via email to support@prestophoto.com

Warm Regards.
PrestoPhoto Support

I am trying to use the new 2021 calendar template with the Sunday start but I do not need all the extra calendar pages from 2020 and 2022. Is there a way to erase them on the template? Also every time I open that template it stops at June, there is no option to go all the way to December. Thanks.

Hi Melissa,

I know we worked together via email and chat to help with this one but just wanted to post for others to see as well.

When you were creating your Calendar project we were in the process of updating the calendars from the 2020 templates to 2021, so you just happened to create one mid-change. That was adjusted and all current Calendar templates are set up with 2021 only dates (:

If you have any questions, please reach out to us via email to support@prestophoto.com

Warm Regards,
PrestoPhoto Support

I am working on a project that is in both Spanish and English. Is there any way to get Spanish diacritical marks using the text option on my photo book?

Hi there,

Depending on your computer's operating system, you may be able to type the desired letters directly from your keyboard. If you are unable to do so, you can use the Enter Special Character option (the omega icon) in the Text Toolbar within your project.

If you have any other questions, please let us know via email to support@prestophoto.com

Warm Regards,
MJ

Is there a way to see who has viewed a book you have for sale or how many have viewed it?

Hi Rea Ann!

Unfortunately, there is not a way to show who or how many people have viewed a project you have for sale. There is a way to track commissions (via the My Account page), though that is currently the only method of tracking we offer.

If you have any other questions, feel free to reach out via email!

Warm Regards,
PrestoPhoto Support
support@prestophoto.com

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