Help

We want to hear from you!!!! We feel one of the best ways you and help improve the site is to contact. We take your comments seriously and will use your input to improve every member's experience! Our goal is to offer the best photo site on the Internet, and want to bring you the specific features you need to share your photos and create your photo books.

Hello,

I've created 12 x 12 pages in a program called Forever and was going to print them as separate pages but have decided to print as a photo book. I've tried to upload as a pdf, but it keeps loading on a message saying "creating press ready image". I have a good internet connection, so not sure what to do.

Hi

Can we download more than only one PDF file? If so, what is the maximum number?

Tx
Marcel

Hello
I ordered two photo books on 1 April and had a notification from Fedex that they were due for delivery on Monday 8 April. Nothing arrived and, since then, delivery status has now changed to no date scheduled. It shows that the package is in the UK but nothing has been updated since. Please advise soonest!
Thank you, Cheryl Thomas

Hi Cheryl,

Per our email conversations, we have reached out to FedEx to get an updated status for you.
As soon as we hear back, we will let you know!

Warm Regards,
MJ

How do I find out the correct fed ex shipping tracking number?

I have received notification from you that my order has been shipped and to track it to find out delivery updates. When I tried to do this it said that there was not number to match the number that you gave me. I then phoned fed ex and talked with them about it. They said that there was no tracking number to match the one that you gave me and to contact you. So I am contacting you

Hi Gail,

I do believe your concern was resolved, though I'll include some information below:

Tracking numbers can take 24-48 hours to be updated in the online tracking system, which is likely why you were not yet seeing any details on that item.

Warm Regards,
MJ

I had to contact support to find out why it was taking that long to produce the photo book. I think you should provide regular updates via email, if there is a delay by any reason. Ordering on 3/15 and deliver on 4/3 way too long.

UPLOAD CONTINUOUS.... NEVER ENDING... CREATED BOOK & IN PDF ..... WON'T UPLOAD..... HELP

Hi there Mary,

For us to best assist, can you email us at support@prestophoto.com with a link to the project you're having issues with along with the specific issue you're seeing.

Please note, our customer forums are not always monitored daily, so for immediate assistance, we recommend reaching out via email or Live Chat.

We look forward to assisting you further!

Warm Regards,
MJ

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