We want to hear from you!!!! We feel one of the best ways you and help improve the site is to contact. We take your comments seriously and will use your input to improve every member's experience! Our goal is to offer the best photo site on the Internet, and want to bring you the specific features you need to share your photos and create your photo books.

Hi,
I noticed a lot of people complained about the unavailability of the live chat and I imagined they did not read carefully the fact that it is Eastern time. But now it's noon on the East Coast and I can't get through. It might be useful to extend the hours or shift them in such a way as to be more friendly towards those of us who are in CA. For instance at least a 10-6 EST would be more accommodating of other time zones.
I have been trying for two days to get past this message:
Generating imagewrap cover...
I uploaded my InDesign generated PDF file according to the instructions (front cover page 1, back cover page 2, blank page 3, page 4 start spreads. Plus I set all the parameters (no title, no logo, etc.) yet there's no progress nor any error message. Just stuck.
Help please!
Anca

Hi Anca,

I'm not sure why you were having trouble contacting us via Live Chat, as we have been here all day (:

I know we spoke earlier via chat, but if you have any other questions, let me know!

Warm Regards,
MJ

Hello! I love the concept of your website. Ok since i created a book on here can my family order my nephews 1st birthday photo book? I don't want to sell my books to anyone else. Hope this question makes sense. That way I don't have to ship twice and collect money because my family lives out of state. Thank You!

Hi Leah!

You can absolutely have just your family able to purchase the book!
We have a great page that assists with how to make that happen here: https://www.prestophoto.com/help/Security+Levels

We suggest either "Hidden" or "Protected" as your Security Level so that only certain people can access your book (:

Please let me know if you have any other questions!
MJ

Hello,

Is it possible to change the color of the end sheets on the 8.5" x 8.5" imagewrap hardcover book? Ideally, we would like white but navy could work too.

Also, do you offer a matte imagewrap cover for the same size?

Thank you

Hi Tommy,

I believe I replied to your email, but I'll post that reply here as well (:

Our end leaf default color is black/dark grey. While white end leaves are available for some products by request, we can not guarantee them. To request white end leaves, simply leave a note in the order comments section when checking out (:

Yes, we do offer the 8.5x8.5 Imagewrap Hardcover in Matte Lamination.

Let us know if you need anything else!
MJ

I'm trying to make a book from a PDF. I have indicated both times I've tried that I want separate pictures for the cover, but the interior layout still takes out the first and last pages of the PDF, even though they aren't being used for the covers. How do I fix this?

Thank you

Hi Angela,

I've sent you an email so that I can try to help further with your project (:

Thanks,
MJ

How can I remove the yellow & red border?

Hi there!

The yellow and red borders you're seeing are our crop guides. They are simply there to assist you in placing your content so that you do not place content where it will be trimmed off in production. These yellow and red borders are not printed in your actual books, however you must keep in mind that depending on the size of the book, content under these guides could be at risk of being trimmed off when printed!

You can read more about our crop guides here: https://www.prestophoto.com/help/Cropping+And+Bleed

If you have any other questions, feel free to email us at support@prestophoto.com!

Warm Regards,
MJ

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