Help

We want to hear from you! We feel one of the best ways you and help improve the site is to contact. We take your comments seriously and will use your input to improve every member's experience! Our goal is to offer the best photo site on the Internet, and want to bring you the specific features you need to share your photos and create your photo books.

Is the point size of the spine text auto generated? I'd like a smaller point size.

Hello Laurie,

Thank you for reaching out :)

Yes, when using the spine text tool built into our website, the text point size is autogenerated to fit your spine based on the paper choices and page count.

While we typically suggest using our spine text tool because it is within our control and we can be sure that your spine text will fall along the spine of your book.

You can opt to create your own spine text by designing a cover that contains your front cover, back cover, and spine text and uploading it as your cover. Then you just check the Full Wrap option. This way you can control the size of the spine.

Feel free to reach out if you need any further assistance

Kind Regards
PrestoPhoto Support

My most recent photo-book arrived in the UK damaged. The packaging had failed and the book's cover slightly marked. Yo might like to review the strength of your packaging.

I can send pictures but not in this comment box

My dad's book came out great. As good if not better than expected. He liked it so much he wants more copies. "No problem Dad. I'll just have more copies printed." Yes problem. Apparently I have to recreate the entire book from scratch. I was hoping I could simply log in and my project would be there.

Hi Paul,

Thanks so much for letting us know and sending us those pictures!

It appears that the carrier had no regard for your package and we are disappointed to see this! We generally have success with our packing methods but this was carelessness on the side of USPS. We thank you for bringing this to our attention! :-)

Have nearly finished a mainly text book but want to put in some black and white illustrations. Which approach should I use?

I have completed a Project successfully but when the Photobook arrived I noted that there were two spelling mistakes. I wish to correct these and then re-order the Photobook. How can I do this?

Hello Bren

Thank you so much for your post!

If you have a project that you would like to edit, you can log into your account on PrestoPhoto. Under the user name dropdown in the top right of the website, select "My Projects" from the menu. On the next screen you will see all of the projects that you have created or uploaded to PrestoPhoto. Below the title of each project is an Edit button. If you uploaded a PDF, you will need to make the changes to your original PDF and re-upload by clicking the Edit button beneath your project and proceeding to the first step labeled "1. Upload".

If you need any further assistance, feel free to reach out via our Live Chat Mon-Fri 9AM to 5PM EST or send us an email as support@prestophoto.com

I am done uploading the pdf file. the book looks exactly how I want it to print, but the pages before pg 1 and after the last page are dark black in the preview. Why? I did not specify a color and it should be white. Please advise. Thank you

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Spine Text Tool

Re: Spine Text Tool

Poor packaging

re-print

Poor packaging

Re: Poor packaging

Editing a Project once it is completed

Re: Editing a Project once it is completed

color of the page