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Help

Presto Photo FAQ

Photo Books

How do I create my book?

Do you do Apple Photo Book Printing? How about Apple Aperture Printing?

I just want some Photo Books.

How do I use the Online Book Designer?

Do you offer any templates for your books?

Do you offer loose pages, photo cards and photo calendars?

How can I contact PrestoPhoto?

Can I read some of your customer reviews?

Is PrestoPhoto on Instagram, Twitter, Facebook, or Pinterest?

Covers and Binding

What paper options do you offer?

What book sizes do you offer?

Do you offer Book Binding and Covers?

Do you offer any cover templates or examples?

Images and Galleries

How can I edit my photo galleries?

How can I secure my photos from the public?

What do I need to know about uploading photos?

How can I tell if my image resolution is high enough?

How do I create Social Media Photo Books?

Templates

Can I create and sell my own Creating Book Designer Templates?

How can I increase my tips for selling templates?

Where can I find yearbook, wedding, scrapbooking templates, or baby book?

Do you offer any free templates?

Color

What is the difference between CMYK & RGB?

Can I match my color?

What if have black & white photos?

Orders

What will my book cost?

How will my book Printing Specifications?

What Ship Options and Delivery Times do you offer?

What is your return policy?

What is your Holiday Shipping Schedule?

Selling My Books

Can I sell my books?

How do I make my book available for sale?

Do I really need an ISBN number?

Can I remove Presto's logo from the books I purchase with you permanently?

We want to hear from you! We feel one of the best ways you and help improve the site is to contact. We take your comments seriously and will use your input to improve every member's experience! Our goal is to offer the best photo site on the Internet, and want to bring you the specific features you need to share your photos and create your photo books.

Comments

trouble uploading my book

by deb woods, 03 Dec 2019 (03:57 UTC)
my iPhoto book has 40 pages and it just sits on page 39 uploading and never finishes. I have clicked on the triangle with the ! inside and it says to hit upload again to upload last pages, but that never works
can you help?

Re: trouble uploading my book

by Tim Weaver, 03 Dec 2019 (21:15 UTC)

Hi Deb,

It sounds like your book was caught up on the last page, please try closing Apple Photos, then re-opening Apple Photos, and opening your project again. Click the "Buy Now" button and it should finish uploading.

If you are still having issues, reach out to us by email at: support@prestophoto.com

Warm Regards,
Tim

How do I upload images?

by Danielle Jarvis, 01 Dec 2019 (21:15 UTC)
I've been all through the help site and all through the web-site, and nowhere do I see the ability to upload my photos! Not very user friendly, and I needed to get this order in quickly but your help desk is closed for the weekend. How do I upload, and can you tell your web-designer to make the site more user-friendly, please?

Re: How do I upload images?

by Tim Weaver, 03 Dec 2019 (21:07 UTC)

Hi Danielle,



There are a couple of ways to upload photos for the Online Designer. You can either upload them with your Photos tab in your dashboard or directly inside your project.



If you are still having issues reach out to us by email at: support@prestophoto.com



Warm Regards,

Tim


HELP!

by alexiadick3104, 28 Nov 2019 (02:07 UTC)
I need to be able to send my scrapbook to my teacher for a class, why can't I share it?

Re: HELP!

by Tim Weaver, 03 Dec 2019 (21:01 UTC)

Hi Alexia,

You might have had your project set to "Private" initially, which doesn't allow other users to see the project. You can see more info on your project selling options here.

It looks like you're project is now public and available for other users, but if you are still having issues reach out to us by email at: support@prestophoto.com

Warm Regards,
Tim

no products available for this photo book

by Ana Raquel, 11 Nov 2019 (13:40 UTC)
I have uploaded the pdf, from apple (iphoto).
But it says that "no products available for this photo book". How can I see what is the problem If there is the format or if there is the number of pages. How can I adapt the format, without change the project.
thank you,

PDF doesn’t upload

by Diane Cook-Tench, 02 Nov 2019 (17:54 UTC)
I got nothing when trying to upload a simple PDF - just the wheel of death.

Re: PDF doesn’t upload

by MJ, 05 Nov 2019 (20:52 UTC)
Hi Diane,

I believe I worked with you via Live Chat in regards to this issue and you were able to get this all figured out and uploaded!
If you're having another issue, just let me know and I can do my best to assist (:

Warm Regards,
MJ
PrestoPhoto Support

Thank you!

by Bob Palladino, 01 Nov 2019 (19:25 UTC)
I just received my book right on schedule and beautifully done. I would use this company for future projects in a heartbeat. Thank you!
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