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On 9/28 I started a project, "Villa Anita" and can't find it.

Second question, How do I change the layout of a page from the layout shown on the page to the left of the screen?

In WHERE IS MY PROJECT? (30 Sep 2019 (15:43 UTC))tbbarrettwrote:

On 9/28 I started a project, "Villa Anita" and can't find it.

Second question, How do I change the layout of a page from the layout shown on the page to the left of the screen?

Hi tbbarrett,
You can find your projects in your dashboard, which you can access here:
https://www.prestophoto.com/dashboard/

As far as changing the layout of a page, the best way to do that is by adding a template. Check out this help link on templates for more information about how to do that:

https://www.prestophoto.com/help/Online+Book+Designer#Templates

Warm Regards,
Tim

I wish to reorder my book except change the order to a text only book. The pdf file is already in your possession. The first order inadvertently omitted specifying text only and was more expensive. I only have black and white photos.

I struggled for a while trying to find a way to place the order with the different book type but was thwarted every time.

Please help.
Robert

Hi Robert,

To order the book as a Text Only, you'll need to re-upload your book as a Text Only book. You can do that at this link here: https://www.prestophoto.com/products/pdf/?group=Text-Book

The Text only option should be selected automatically, so leave it selected and follow the same process of uploading as you did before.

Warm Regards,
Tim

Once i order, use Fedex , when can i get the tracking numbers

thanks
William

In tracking numbers (10 Sep 2019 (05:13 UTC))Williamwrote:

Once i order, use Fedex , when can i get the tracking numbers

thanks
William

Hi William,
You will receive a tracking number when your book is shipped, which will be 5 business days after your photo book is sent into production for a hardcover book, or 4 business days for a softcover photo book.

Warm Regards,
Tim from PrestoPhoto

Hello,

I've created 12 x 12 pages in a program called Forever and was going to print them as separate pages but have decided to print as a photo book. I've tried to upload as a pdf, but it keeps loading on a message saying "creating press ready image". I have a good internet connection, so not sure what to do.

Hi

Can we download more than only one PDF file? If so, what is the maximum number?

Tx
Marcel

Hello
I ordered two photo books on 1 April and had a notification from Fedex that they were due for delivery on Monday 8 April. Nothing arrived and, since then, delivery status has now changed to no date scheduled. It shows that the package is in the UK but nothing has been updated since. Please advise soonest!
Thank you, Cheryl Thomas

Hi Cheryl,

Per our email conversations, we have reached out to FedEx to get an updated status for you.
As soon as we hear back, we will let you know!

Warm Regards,
MJ

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