Help

We want to hear from you! We feel one of the best ways you and help improve the site is to contact. We take your comments seriously and will use your input to improve every member's experience! Our goal is to offer the best photo site on the Internet, and want to bring you the specific features you need to share your photos and create your photo books.

The comments from: How to delete photos in "unused" in your Mac iPhoto app? (26215) have been is_moved to 6974489

Hello, I have a book project formatted on Apple Photos/PrestoPhoto and would like now to resize it. Is this possible and how is it down?

Hi Stephen,

Thanks so much for your post!

For us to be able to best assist with this question we will need a bit of specific information. I would recommend reaching out via email to support@prestophoto.com with your existing Project ID# and details on what size you're wanting to change to. If it is possible, our team will be able to advise the exact steps to take to make this change!

We look forward to hearing from you and assisting from there!

Warm Regards,
PrestoPhoto Support

Hi, not sure if you address this somewhere else or not. I was able to download and print a fully completed Apple Photos book through you. However, I have a few others that are about 75% done, but still require additional photos and editing. Is there a way to do this through your site? Thanks.

Hi Lisa,

Thanks for reaching out!

If you are using MacOS 10.13 or later you are able to edit your project as you usually do within Apple Photos. You can then export to PDF and upload to our site as you have done previously. If you have updated your Operating System to MacOS 10.14 the only way to continue editing your project is to convert your project into our Apple Photos Extension App.

You can review information on our app here: https://www.prestophoto.com/create/apple-photo-books
If you're needing to convert your project you can find the steps to do so here: https://www.prestophoto.com/help/App+Help#ConvertOldPhotosProjects

I hope this information helps but if you have any other questions please feel free to reach out to us directly at support@prestophoto.com and we will do our best to assist from there!

Warm Regards,
PrestoPhoto Support

I can't find a link to share the book or a way to preview other than the pages that appear down the side. Help please?

Hello Rachel,

Thanks for reaching out!

You can find the steps on how to set your project up for sale on our site, and what link you can send, on our Selling Products page here: https://www.prestophoto.com/help/Selling+Products

On the Buy Now page for your project you will see 2 different preview options on the top left. The Layout Preview is the most reliable preview we have for formatting/layout and cropping review. The Flip Preview is a web based preview designed to show you how your book pages will look when you "flip" through the book.

I hope this helps!

If you have any other questions or need any specific assistance, please feel free to reach out to us at support@prestophoto.com and we will be more than happy to assist!

Warm Regards,
PrestoPhoto Support

Sorry, not seeing this on the website. I have a few weeks till I need the book and want to make sure I have plenty of time as other services have quick turn arounds.

Hi there,

Manufacturing times for Hardcovers take around 5 business days and Softcovers take around 2-4 business days. These times precede shipping times, though you can see all shipping methods here: https://www.prestophoto.com/help/Ship+Options+and+Delivery+Times

Hope this helps!

Warm Regards,
PrestoPhoto Support

Why is the back cover picture upside down? The original picture is the right orientation, but whenever I upload the picture it appears upside down. I have tried to upload an inverted picture and it still shows up as being upside down. Why? What needs to be done to correct this?

Page 1 of 58 »

Need Help?

Presto Photo FAQ

Photo Books

Covers and Binding

Images and Galleries

Templates

PDFs

Color

Orders

Selling My Books

Comments

How to delete photos in "unused" in your Mac iPhoto app?

Resize a foramtted book project

Re: Resize a foramtted book project

How do I edit a book started in Apple Photos

Re: How do I edit a book started in Apple Photos

How do I Share? How do I Preview in Book Format?

Re: How do I Share? How do I Preview in Book Format?

How quickly can I receive the photobook I create?

Re: How quickly can I receive the photobook I create?

Back Cover Picture is Upside Down