Help

We want to hear from you!!!! We feel one of the best ways you and help improve the site is to contact. We take your comments seriously and will use your input to improve every member's experience! Our goal is to offer the best photo site on the Internet, and want to bring you the specific features you need to share your photos and create your photo books.

I would like to permanently remove all products I have ordered from this website.

Hi Beddow!

Please email us at support@prestophoto.com and we can assist.

Warm Regards,
MJ

how do you add pages to your book that is 20 pages

Hi there!

When working in our Online Designer, you have 2 option on how to add pages:

1. On the left hand panel in the Designer, click the icon that looks like a piece of paper with a plus sign!
2. To add multiple pages at once, click the "Reorder Pages" button in the left hand panel. Select "Add Multiple Pages" and then enter the desired number of pages and location of the additional pages (:

If you need any other assistance, please email us at support@prestophoto.com

Warm Regards,
MJ

Looking to use your service to print bulk copies of my family tree I've developed in Powerpoint (Windows for MAC) with pictures. Which book type is best suited? My powerpoint is in 8.5 x 14 landscape, but looking to print in 11 x 14 landscape. Thank you. Keith

Hi Keith!

In order to print your project at our 14"x11" Landscape size, you'll need to re-size your PowerPoint Slides to a comparable size (as 14"x8.5" is a different ratio than the 14"x11" size). Our 14"x11" is available in 2 different options, one is our Wire-O Softcover and the other is our Imagewrap Hardcover.

What product works best is all up to personal preference! For more information on these products, you can view our help page here: https://www.prestophoto.com/help/14x11+Photo+Book

If you have any other questions, please let us know!
For the best assistance, we suggest emailing us at support@prestophoto.com (: We email back within 1 business day.

Warm Regards,
MJ

Hi, I'm trying to print a mini photo book with a pdf file that I have created. When I get to the end to buy the book I only get 2 options, and for each option I can only get a certain type of cover. I'm wondering why I don't get both hard and soft cover options with each size and why i'm limited to 2 sizes?

Hi Maria!

I just replied to your email, but I'll reply here as well (:
Your projects appear to be over our page count maximum for Mini Books. This limit is 100 pages and your book is 105. To print at the Mini Book Softcover size, you'll need to remove 5 pages and re-upload your PDF.

Hope that helps!
MJ

I have made a number of 11" by 8 1/2" Aperture large books with ease. I am now trying to make a 13" by 10" extra large book and get the following message after doing the "Buy" and "Save as PDF" steps:

.... "Invalid Paper Size - Change the Custom Paper Size to the correct value, or choose "Scale to .... fit paper size".

.... How to choose "Scale to fit paper size".
.... 1. Choose Paper Handling from the print option pop-up menu.
..... 2. Select "Scale to fit paper size", and choose the size of the paper which you want to print on
..... from the Destination Paper Size pop-up menu."

I cannot find a way to set the proper paper size (13 x 10) as an option that will work. I have the book ready to go in Aperture and hope there is a way to do this. I appreciate the guidance. Thany you.

Hi Stan,

I believe you emailed in and we got this all fixed up for you (:
For future reference, you can print any book that is in the same ratio, in multiple sizes! IE. when you upload an 11x8.5 book, you can print it at 13x10, 14x11 an even in smaller sizes!

Warm Regards,
MJ

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Printing 13" by 10" Aperture Books

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