Help

We want to hear from you!!!! We feel one of the best ways you and help improve the site is to contact. We take your comments seriously and will use your input to improve every member's experience! Our goal is to offer the best photo site on the Internet, and want to bring you the specific features you need to share your photos and create your photo books.

Can I change the style or format of a photo book after I uploaded the PDF file?

Hi Luc,

When working with Uploaded PDF's, you can change the type of product you purchase in the Buy Now section of our site, however you can not change the dimensions/design/etc within our site. You would need to make those changes in the original design program and re-upload your PDF (:

Hope that helps!

Warm Regards,
MJ

HI There,
When I go to order 20 two-packs of mini books it says the quantity is 20 (not 40 as would be expected if I were getting 2 - 20 packs). Can you confirm that the mini book are packaged as offered (in 2, 3 and 4 quantities) and that the Quantity shown is the quantity of packs, not the quantity of actual books. I want to confirm I am getting what I think I am getting.
Thanks!

Hi there,

The quantity will depict the quantity of the product ordered. Since the produce you're ordering is a "pack", the quantity is for each pack, rather than the total number of physical books you'll receive (:

IE. A quantity of 2 mini book 2-packs will result in a total book number of 4.

Warm Regards,
MJ

Hi i just placed my oder #117088 and just noticed one page was blank. I made a mistake in indesign the image was outside the template. Can you put hold on my oder until i upload a new PDF. How do upload it again?

Hi,

I am attempting to place an order but I am stuck at the 2nd step where you are generating cover. I get the continuous spinning wheel! How can I easily place my order?

Thanks, TD

Hi Tom,

Typically, if your Cover Preview is stuck on "generating cover preview", this means your PDF upload was unsuccessful. We suggest attempting to re-upload the PDF, ensuring you have carefully read/scrolled through the entire Step 1 of the Upload process.

If you are still encountering issues, please contact us at support@prestophoto.com or via Live Chat.

Warm Regards,
MJ

I am following your link get an 8.5 x 8.5 square book..starting at 14.97 or some price for up to 500 pages.. I follow the links to upload my pdf.. and then when I am done, the only sizes it gives me are larger. 9 x 7, 10 x 8, 11 x 8.5 or 13 x 10. How do I fix this?

Hello Shannon,

If you are uploading a PDF, the size of the products available to you are going to be based on the dimensions of the PDF uploaded. For further assistance, please contact us via email with the Project ID# of the project you're concerned with.

Warm Regards,
PrestoPhoto Support

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Help With My Order

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8.5 X 8.5 WONT LET ME PRINT

Re: 8.5 X 8.5 WONT LET ME PRINT