Help

Presto Photo FAQ

Photo Books

How do I create my book?

Do you do Apple Photo Book Printing? How about Apple Aperture Printing?

I just want some Photo Books.

How do I use the Online Book Designer?

Do you offer any templates for your books?

Do you offer loose pages, photo cards and photo calendars?

How can I contact PrestoPhoto?

Can I read some of your customer reviews?

Is PrestoPhoto on Instagram, Twitter, Facebook, or Pinterest?

Covers and Binding

What paper options do you offer?

What book sizes do you offer?

Do you offer Book Binding and Covers?

Do you offer any cover templates or examples?

Images and Galleries

How can I edit my photo galleries?

How can I secure my photos from the public?

What do I need to know about uploading photos?

How can I tell if my image resolution is high enough?

How do I create Social Media Photo Books?

Templates

Can I create and sell my own Creating Book Designer Templates?

How can I increase my tips for selling templates?

Where can I find yearbook, wedding, scrapbooking templates, or baby book?

Do you offer any free templates?

Color

What is the difference between CMYK & RGB?

Can I match my color?

What if have black & white photos?

Orders

What will my book cost?

How will my book Printing Specifications?

What Ship Options and Delivery Times do you offer?

What is your return policy?

What is your Holiday Shipping Schedule?

Selling My Books

Can I sell my books?

How do I make my book available for sale?

Do I really need an ISBN number?

Can I remove Presto's logo from the books I purchase with you permanently?

We want to hear from you!!!! We feel one of the best ways you and help improve the site is to contact. We take your comments seriously and will use your input to improve every member's experience! Our goal is to offer the best photo site on the Internet, and want to bring you the specific features you need to share your photos and create your photo books.

Comments

Live chat hours

by Anca Niculin, 26 Jul 2017 (16:08 UTC)
Hi,
I noticed a lot of people complained about the unavailability of the live chat and I imagined they did not read carefully the fact that it is Eastern time. But now it's noon on the East Coast and I can't get through. It might be useful to extend the hours or shift them in such a way as to be more friendly towards those of us who are in CA. For instance at least a 10-6 EST would be more accommodating of other time zones.
I have been trying for two days to get past this message:
Generating imagewrap cover...
I uploaded my InDesign generated PDF file according to the instructions (front cover page 1, back cover page 2, blank page 3, page 4 start spreads. Plus I set all the parameters (no title, no logo, etc.) yet there's no progress nor any error message. Just stuck.
Help please!
Anca

Re: Live chat hours

by MJ, 28 Jul 2017 (19:15 UTC)
Hi Anca,

I'm not sure why you were having trouble contacting us via Live Chat, as we have been here all day (:

I know we spoke earlier via chat, but if you have any other questions, let me know!

Warm Regards,
MJ

can family order my book

by Leah Neesley, 12 Jun 2017 (22:50 UTC)
Hello! I love the concept of your website. Ok since i created a book on here can my family order my nephews 1st birthday photo book? I don't want to sell my books to anyone else. Hope this question makes sense. That way I don't have to ship twice and collect money because my family lives out of state. Thank You!

Re: can family order my book

by MJ, 19 Jun 2017 (18:57 UTC)
Hi Leah!

You can absolutely have just your family able to purchase the book!
We have a great page that assists with how to make that happen here: https://www.prestophoto.com/help/Security+Levels

We suggest either "Hidden" or "Protected" as your Security Level so that only certain people can access your book (:

Please let me know if you have any other questions!
MJ

Questions on Photo Books

by Tommy Blake, 05 Jun 2017 (17:28 UTC)
Hello,

Is it possible to change the color of the end sheets on the 8.5" x 8.5" imagewrap hardcover book? Ideally, we would like white but navy could work too.

Also, do you offer a matte imagewrap cover for the same size?

Thank you

Re: Questions on Photo Books

by MJ, 05 Jun 2017 (19:27 UTC)
Hi Tommy,

I believe I replied to your email, but I'll post that reply here as well (:

Our end leaf default color is black/dark grey. While white end leaves are available for some products by request, we can not guarantee them. To request white end leaves, simply leave a note in the order comments section when checking out (:

Yes, we do offer the 8.5x8.5 Imagewrap Hardcover in Matte Lamination.

Let us know if you need anything else!
MJ


Covers

by Angela Dose, 30 May 2017 (03:51 UTC)
I'm trying to make a book from a PDF. I have indicated both times I've tried that I want separate pictures for the cover, but the interior layout still takes out the first and last pages of the PDF, even though they aren't being used for the covers. How do I fix this?

Thank you

Re: Covers

by MJ, 01 Jun 2017 (20:30 UTC)
Hi Angela,

I've sent you an email so that I can try to help further with your project (:

Thanks,
MJ

Free Templates

by madfan, 21 May 2017 (14:42 UTC)
How can I remove the yellow & red border?

Re: Free Templates

by MJ, 29 May 2017 (18:38 UTC)
Hi there!

The yellow and red borders you're seeing are our crop guides. They are simply there to assist you in placing your content so that you do not place content where it will be trimmed off in production. These yellow and red borders are not printed in your actual books, however you must keep in mind that depending on the size of the book, content under these guides could be at risk of being trimmed off when printed!

You can read more about our crop guides here: https://www.prestophoto.com/help/Cropping+And+Bleed

If you have any other questions, feel free to email us at support@prestophoto.com!

Warm Regards,
MJ
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