Help

We want to hear from you! We feel one of the best ways you and help improve the site is to contact. We take your comments seriously and will use your input to improve every member's experience! Our goal is to offer the best photo site on the Internet, and want to bring you the specific features you need to share your photos and create your photo books.

Currently my photos are in a Lightroom Catalog. How can I upload them to your App to create a book? Would I be better off uploading from Drop Box? Thanks

Hello there :) and Greetings from PrestoPhoto!

We do have Lightroom Integration with our PrestoPhoto app extension. You can find more information regarding how to access your Lightroom photos here: https://www.prestophoto.com/create/adobe-lightroom-photo-books

Send us an email or reach out via Live Chat Monday-Friday form 9AM to 5PM Eastern time if you need any further assistance

Kind Regards
PrestoPhoto Support

We have a Book already in our previous projects, our intention is bring all the information updated and add information and photos, how can we do it, without having to start all over?

Hi — I received your paper swatches and would like to use the premium matte paper for an 8x10 portrait, softcover photo book. It looks like just premium paper with a slight gloss is offered. Is there a way for me to choose the paper that I would like? Thanks. Kathryn

Hello Kathryn,

Thank you for your comment,

The premium matte paper is in reference to cards and press prints. We do not offer any bound products that use this heavy weight uncoated stock.

With that being said, if you were to place an order and leave an order comment requesting a heavier weight paper, we can check and see if we have anything available that is thicker than our standard stock. Likely this will not be as heavy as the matte in your sample kit but our production floor that produces the 8" x 10" products will have uncoated matte 220 gsm paper. (The standard for this product is uncoated matte 120)

Kind Regards
PrestoPhoto Support

Is the point size of the spine text auto generated? I'd like a smaller point size.

Hello Laurie,

Thank you for reaching out :)

Yes, when using the spine text tool built into our website, the text point size is autogenerated to fit your spine based on the paper choices and page count.

While we typically suggest using our spine text tool because it is within our control and we can be sure that your spine text will fall along the spine of your book.

You can opt to create your own spine text by designing a cover that contains your front cover, back cover, and spine text and uploading it as your cover. Then you just check the Full Wrap option. This way you can control the size of the spine.

Feel free to reach out if you need any further assistance

Kind Regards
PrestoPhoto Support

My most recent photo-book arrived in the UK damaged. The packaging had failed and the book's cover slightly marked. Yo might like to review the strength of your packaging.

I can send pictures but not in this comment box

My dad's book came out great. As good if not better than expected. He liked it so much he wants more copies. "No problem Dad. I'll just have more copies printed." Yes problem. Apparently I have to recreate the entire book from scratch. I was hoping I could simply log in and my project would be there.

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