Help

If you need a some help with our site, you've come to the right place! For information about specific topics, see the table of contents to the right.

Our Product Catalog has all pricing and specifications.


Our most frequently asked questions:

Photo Books

How do I start making my book?
Do you do Apple Photo Book Printing ? How about Apple Aperture Printing?
I just want some Photo Books.
How do I use the Online Book Designer?
Do you offer any templates for your books?
Do you offer loose pages, photo cards and photo calendars?
How can I Contact PrestoPhoto?
Can I read some of your customer reviews?
Is PrestoPhoto on Instagram, Twitter, Facebook, or Pinterest?

Covers and Binding

What Photo Paper Types do you offer?
What book sizes do you offer?
Do you offer Book Binding and Covers?
Do you offer any cover templates or examples?

Images and Galleries

How can I edit my photo galleries?
How can I secure my photos from the public?
What do I need to know about Uploading photos?
How can I tell if my image resolution is high enough?
How do I create Social Media Photo Books?

Templates

Can I create and sell my own Creating Book Designer Templates?
How can I increase my Tips for selling templates?
Where can I find yearbook, wedding, baby book, or scrapbooking templates?
Do you offer any free templates?

PDFs

Is it easy to upload a PDF?
What should I use to create my PDF?
Do you have any formatting and optimization specs for PDFs?
Tips on Cropping And Bleed
Can I upload a PDF that I created from iPhoto or Aperture, Adobe InDesign and PageMaker, Adobe Photoshop or Microsoft Office - Publisher, PowerPoint, and Word?

Color

What is the difference between CMYK & RGB?
Can I match my color?
What if have black & white photos?

Orders

What will my book cost?
How will my book Printing Specifications?
What Ship Options and Delivery Times do you offer?
What is your Return Policy?
What is your Holiday Shipping Schedule?

Selling my books

Can I sell my books?
How do I make my book available for sale?
Do I really need an ISBN FAQ?
Can I remove Presto's logo from the books I purchase with you permanently?

We want to hear from you!!!! We feel one of the best ways you and help improve the site is to Contact. We take your comments seriously and will use your input to improve every member's experience! Our goal is to offer the best photo site on the Internet, and want to bring you the specific features you need to share your photos and create your photo books.

Comments

can family order my book

by Leah Neesley, 12 Jun 2017 (22:50 UTC)
Hello! I love the concept of your website. Ok since i created a book on here can my family order my nephews 1st birthday photo book? I don't want to sell my books to anyone else. Hope this question makes sense. That way I don't have to ship twice and collect money because my family lives out of state. Thank You!

Re: can family order my book

by MJ, 19 Jun 2017 (18:57 UTC)
Hi Leah!

You can absolutely have just your family able to purchase the book!
We have a great page that assists with how to make that happen here: https://www.prestophoto.com/help/Security+Levels

We suggest either "Hidden" or "Protected" as your Security Level so that only certain people can access your book (:

Please let me know if you have any other questions!
MJ

Questions on Photo Books

by Tommy Blake, 05 Jun 2017 (17:28 UTC)
Hello,

Is it possible to change the color of the end sheets on the 8.5" x 8.5" imagewrap hardcover book? Ideally, we would like white but navy could work too.

Also, do you offer a matte imagewrap cover for the same size?

Thank you

Re: Questions on Photo Books

by MJ, 05 Jun 2017 (19:27 UTC)
Hi Tommy,

I believe I replied to your email, but I'll post that reply here as well (:

Our end leaf default color is black/dark grey. While white end leaves are available for some products by request, we can not guarantee them. To request white end leaves, simply leave a note in the order comments section when checking out (:

Yes, we do offer the 8.5x8.5 Imagewrap Hardcover in Matte Lamination.

Let us know if you need anything else!
MJ


Covers

by Angela Dose, 30 May 2017 (03:51 UTC)
I'm trying to make a book from a PDF. I have indicated both times I've tried that I want separate pictures for the cover, but the interior layout still takes out the first and last pages of the PDF, even though they aren't being used for the covers. How do I fix this?

Thank you

Re: Covers

by MJ, 01 Jun 2017 (20:30 UTC)
Hi Angela,

I've sent you an email so that I can try to help further with your project (:

Thanks,
MJ

Free Templates

by madfan, 21 May 2017 (14:42 UTC)
How can I remove the yellow & red border?

Re: Free Templates

by MJ, 29 May 2017 (18:38 UTC)
Hi there!

The yellow and red borders you're seeing are our crop guides. They are simply there to assist you in placing your content so that you do not place content where it will be trimmed off in production. These yellow and red borders are not printed in your actual books, however you must keep in mind that depending on the size of the book, content under these guides could be at risk of being trimmed off when printed!

You can read more about our crop guides here: https://www.prestophoto.com/help/Cropping+And+Bleed

If you have any other questions, feel free to email us at support@prestophoto.com!

Warm Regards,
MJ

Uploading page-size jpegs instead of PDFs

by dgraffox, 15 May 2017 (23:14 UTC)
I have created 11 x 8.5" jpegs, one for each page of my book (11.5 X 9" with cropmarks for those pages that will have bleeds) instead of PDFs. May I upload these, in a single zip file, using the "Upload PDFs" function? Additionally, I have a jpeg of the cover. If a jpeg is acceptable, should that be uploaded separately, or zipped with the book pages?

Thanks for your guidance, Deborah

Re: Uploading page-size jpegs instead of PDFs

by MJ, 29 May 2017 (18:34 UTC)
Hi Deborah!

The only file type accepted by our "Upload PDF" feature are PDF's. What you can however do, is upload your JPG's separated into our Book Designer here: https://www.prestophoto.com/designer/ You will not be able to use the zip file, however you will be able to select multiple files if you first create the project and then upload the files while within the project.

Was there a reason you saved out the images as JPG's instead of as a single PDF?

We actually do not typically recommend saving out your images with crop marks, as we print exactly what is uploaded. If the image contains crop marks in our "safe zone" there is a likely chance that your final product will have those crop marks visible, as our printers do not go by alternate printer crop marks.

I do hope this helps!
If you need further assistance, please feel free to email us at support@prestophoto.com!
Thanks,
MJ
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