Help

We want to hear from you! We feel one of the best ways you and help improve the site is to contact. We take your comments seriously and will use your input to improve every member's experience! Our goal is to offer the best photo site on the Internet, and want to bring you the specific features you need to share your photos and create your photo books.

While I am all for reduced packaging it was disappointing to spend nearly £300 on my books only for the to arrive in a box that allowed them to move and consequently the corners are damaged. Never heard of recyclable paper/cardboard?

Oh goodness! Thank you for bringing this issue to our attention Paul. Typically, our packages our sealed tightly in plastic with a strong cardboard backing or a snug fitted box. That being said, International Supersaver is known to be tough on packages but If you are able to send us photos of the packaging or photos that show us the damage, we can assess/address the issue. You can send a reply to our support@prestophoto.com.

Thank You
Kind Regards,
Michael

I am very pleased with my recent book, created with an old apple template. Was so happy that I was able to find a printer!
Just one issue, and that was the page number on the right hand pages were too close to the edge of the paper, as was the title on the front..
How do I order additional copies?

Hi Kathryn,

Thanks so much for reaching out!

You can review, and place a new order for any project in your account by hovering over your username at the top right corner of the site and clicking the My Projects tab. Once you click this tab you will see a list of your projects. You can click the edit button next to the project to be taken back to where you can upload a new version of the book or just click the Buy Now button to go to the Bookstore page!

If you have any other questions, please let us know!

Warm Regards,
MJ

Don't see this size for portrait book formats, only for landscape. Can I get that large size in a portrait book? I just clicked on the book template in pages not realizing how big it was.

Hi Carol,

Thanks for reaching out!

Unfortunately we do not offer an 11"x14" Portrait product. The largest Portrait book we offer is the 8.5"x11" size.

I hope this information helps but if you have any questions please let us know!

Warm Regards,
PrestoPhoto Support

I have been trying to upload a standard-sized books for the past two hours. I created three projects of similar size and this fourth one will not go to preview. Why is it taking so long?

Hi Bryan,

Thanks for reaching out!

If your upload is taking more than a few minutes this typically means the upload was unsuccessful. We recommend clicking back to Step 1 and attempting the upload again. If you're still having issues after re-attempting you can upload the file to Dropbox and utilize that feature on our upload page or you can reach out to us via email and we can try to assist from there!

For immediate assistance we do recommend that you reach out via email to support@prestophoto.com or via Live Chat (hours are Monday-Friday from 9am to 5pm EST).

I hope this helps but if you have any other questions, please let us know!

Warm Regards,
PrestoPhoto Support

I previously uploaded an apple book and had it printed no problem. I have just gone to do another one and tried to choose hardcover with image wrap (exactly what I did last time). I have tried 5 times and each time it converts it to softcover and smaller options. Is there an issue with the websight at the moment?

Hi Darlene,

Thanks for your post!

If you're seeing different options on the Buy Now page, there is a good chance your Apple Book was exported improperly. If you re-export following the steps shown here: https://www.prestophoto.com/create/apple-photo-books and re-upload to the site, you should see all of the options you're used to! If you're still not seeing the options you're used to, please contact us with your Project ID# (or a link to your project) and we would be happy to take a look!

If you have any questions, please let us know via email to support@prestophoto.com

Warm Regards.
PrestoPhoto Support

Page 1 of 56 »

Need Help?

Presto Photo FAQ

Photo Books

Covers and Binding

Images and Galleries

Templates

PDFs

Color

Orders

Selling My Books

Comments

Inadequate packaging

Re: Inadequate packaging

apple format book

Re: apple format book

Pages format 11xx14 approximately

Re: Pages format 11xx14 approximately

Project Taking Too Long

Re: Project Taking Too Long

confused

Re: confused