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Uploading Help

Questions related to storage options and uploading speed

I prefer my own logo on the back of my books. What can I do?

Participate in our Professional Membership. We want to partner with you, and our Professional Membership was designed for our creators who want to promote their own business. With the Professional Membership, among other features, the PrestoPhoto logo is removed from the back cover. The annual membership is only $149, which is a heck of a deal. When you add the pro membership to your cart and check out, your account is instantly updated at the end of checkout. If you won't be purchasing many books throughout the year, the fee for logo removal is $10 per project per order.

Questions about Uploading

I've experienced uploading problems. What should I do?

There are a few things to check ...

Be sure cookies are enabled for your browser's security settings, check that popup blockers are disabled, clear your browser's "cache", or try a different browser.

Check that firewalls and anti virus programs are not interfering with the site. A common observation is that Norton AV may be blocking popups and preventing the site from operating properly. You may want to temporarily turn off firewalls and anti virus programs, or set them to permit interactions with PrestoPhoto.com.

How do I upload to the FTP server?

You can use our FTP (File Transfer Protocol) client to upload large files (> 200MB), and upload large batches of files. The process is quite simple: just login, go to the my photos section, select the upload images link and you'll see the FTP Uploads tab. There is a view help link on that tab that gives you all the instructions you need in order to upload your images via FTP.

We recently modified our ftp so that it is completely user centric. All site support accounts are updated to include FTP upload capability. If you are not a site supporter, just send a note to support@prestophoto.com stating you would like to use the FTP upload process and we will modify your account. You will then be able to ftp your files from the ftp upload link located on your My Photos tab. A good and free ftp client for Windows is SmartFTP. You could also try CuteFTP. FileZilla will also do what you need.

Be sure to upload only non-password protected documents. The printer cannot access password protected files and will not be able to print your content if you have a password on the file.

Please note that uploading large files may take several minutes, depending on your internet connection speed.

NOTE: We do not recommend using a web browser to connect to your FTP upload directory as it may cause authentication failures.


My upload time seems to be very long, why?

Typically, for a cable or DSL connection, uploading takes about 5 minutes for every 10 megs you are uploading. However, sometimes it may be uploading and not showing the progress! If your progress bar is stuck, this may be the case.

I am not able to upload an image larger than 200k. I've used three different browsers, with no better results. Is it impossible to upload large files with a slow dialup connection?

Many times this situation occurs because your browser is set to accept cookies "only from sites you navigate to." You need to switch to "accept cookies always"

Here are ways to change security settings and enable cookies.

Internet Explorer - click Internet Options on the Tools menu. On the Privacy tab, use the Settings slider to change the level of privacy your browser allows.

Mozilla Firefox - click Options on the Tools menu. Click the Privacy icon on the left of the options window. Click Cookies on the Privacy menu to change your browser's settings. More security settings can be modified by clicking the Advanced icon on the left of the options window and scrolling down to the Security settings.

Mozilla - click Preferences on the Edit menu. Click Privacy & Security on the left of the Preferences window.

Netscape - click Preferences on the Edit menu. Click Privacy & Security on the left of the Preferences window.

Safari - click Preferences on the Safari menu. Click the Security icon at the top of the window.

Google Chrome - go to chrome://settings/ and click Show Advanced Settings.

What is a cache?

A browser's cache is the temporary web files that the system stores on your hard drive to speed up the download of any web pages you visit frequently. Cache assumes nothing much will have changed on a web page from day to day, so there's no reason to download the exact same content from the web each time.

If I delete my cookies do I also clear my browser's cache?

The cache is supposed to update when it detects something has changed, but if the change is very minor, it may not pick up on it.

This Firefox extension will clean your Firefox browser and make it look new.

You can delete cookies, cache, etc. and you can even select which cookies or data you want to keep or erase. It's the "web developer toolbar" (download from https://addons.mozilla.org/firefox/60/)

To validate the time/date on your computer

  • Windows - double-click the clock in the bottom right corner of your screen.
  • Mac - click the clock in the upper right corner of your screen and select Open Time & Date from the drop-down menu.

Why did I receive a java script error when using internet explorer?

If you receive an Internet Explorer error that displays a yellow triangle with an exclamation mark it may communicate something like "invalid property value" in the details - "for line 64, character 3...." then you are probably using an older version of Internet Explorer. You should update IE, or get the mozilla firefox browser at http//www.mozilla.org. It is free and we have not received any comments regarding uploading trouble when members use the Firefox browser. Google Chrome is also an easy and viable browser option.