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How to contact PrestoPhoto

This is the place to be. We are passionate about our customers so we set up several ways to contact PrestoPhoto. Our goal is to provide excellent customer service, so if you have any questions please drop us a note. You will find that we treat all customers with sincerity, respect and dignity.

The goal for each employee reflects that of the company: do the best job possible and provide the customer with a product they will be proud to own. Long term relationships are a reality at PrestoPhoto, Inc.; we hope to enjoy one with you.

If you have suggestions please send them our way, we would love to hear your feedback!

Our hours are Monday – Friday, 9:00 am – 5:00 pm EST

Live Chat: See link in the site header above.

Email: All order related questions should be directed to this email address. We typically respond to you within 1 business day.

Phone: (919) 827-1932 Please submit any questions or general feedback by live chat or email first. We recommend leaving your email in any voicemail messages, as that is the easiest way for us to contact you.

Support Address: 14 Glenwood Ave, Raleigh NC 27603. Made with love in Raleigh, North Carolina

Thanks for visiting our site and we hope you create something great with Presto!

PrestoPhoto, Inc. has operation facilities in in North Carolina. We have product manufacturing and fulfillment hubs around the country.


Number of pages

by Emily Hamner, 12 Aug 2017 (02:54 UTC)
What is the max amount of pages a book uploaded from Apple Aperture can be? I know you say we can do more than 100 pages but how many pages is to many in a book

Order Status

by Toni Wyeth, 28 Jul 2017 (20:22 UTC)
What is the average "process" time for an order? I placed an order abt 10 -11 days ago and I keep getting the message "being processed". .I'm concerned that customer service is not what it has been. I have used this service a lot in the past but thinking about changing. Also, why are there never coupons?

Confused about pricing on single 12 x 12 pages

by ellen, 28 Jul 2017 (02:31 UTC)
I see your pricing starts at 26.00 for single pages. Is that for one page ?

can't reach your support email

by Carl Sunshine, 19 May 2017 (05:54 UTC)
Email delivery timed out repeatedly trying to send email to It looks like your support system is inadequate. Buyer beware if you need anything beyond the automated web ordering process!

Re: can't reach your support email

by PrestoPhoto Engineering, 29 May 2017 (19:05 UTC)

I can assure you we receive thousands of emails per day, unfortunately Fastmail is not the most reliable service. When looking at our logs, we see many attempts by allmail MX block attempting to deliver a message, however, they repeatedly disconnect early. Below is a snippet from our logs. I would contact their customer service for verification.

May 19 00:42:49 mail postfix/smtpd[12770]: connect from[]
May 19 00:42:50 mail postfix/smtpd[12770]: 29EFE40522:[]
May 19 00:42:50 mail postfix/smtpd[12770]: lost connection after DATA (1331 bytes) from[]
May 19 00:42:50 mail postfix/smtpd[12770]: disconnect from[]

Re: can't reach your support email

by MJ, 29 May 2017 (18:59 UTC)
Hi Carl,

Oh no, thanks so much for letting us know of the issues that you have had trying to contact us. We want you to know that we definitely take pride in our Customer Service and offer the utmost of care to all of our customers, we'd love to help with whatever we can (:

This is the first we have heard of any issue in contacting us so my engineer took a look into the issue. It appears to be an issue with you mail server,

In the future, feel free to hop on Live Chat (our hours are Monday through Friday - 9am to 5pm EST) and we would love to answer any questions you may have.

Warm Regards,

The Live Chat and Phone is not REACHEABLE

by Yawei Zhang, 19 May 2017 (00:28 UTC)
It's so hard to get any direct information from you, the available hours listed on the website are not "available" at all. Please try to manage this for a better communication. Thanks.

Re: The Live Chat and Phone is not REACHEABLE

by MJ, 29 May 2017 (18:36 UTC)
Hi Yawei,

It actually appears that you were attempting to contact us after our business hours. Our hours of operation are Monday through Friday, 9am to 5pm EST.

I do believe we were able to help you out already though (:

If you need anything else, let us know!

Creating templates for sale

by ScrapHappenz, 27 Apr 2017 (15:35 UTC)
I am getting blank page error messages when attempting to go to create template for sale pages. One also says not authorized. Can you please help?

Re: Creating templates for sale

by MJ, 10 May 2017 (18:57 UTC)
Hi there!

Oh my, thanks so much for letting us know. I'm having my engineer take a look to see what could be causing that problem.

As soon as we have a solution, I will let you know!

Thanks so much for your patience (:
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