How to contact PrestoPhoto

Need Help?

This is the place to be. We are passionate about our customers so we set up several ways to contact PrestoPhoto. Our goal is to provide excellent customer service, so if you have any questions please drop us a note. You will find that we treat all customers with sincerity, respect and dignity.

The goal for each employee reflects that of the company: do the best job possible and provide the customer with a product they will be proud to own. Long term relationships are a reality at PrestoPhoto, Inc.; we hope to enjoy one with you.

If you have suggestions please send them our way, we would love to hear your feedback!

Our hours are Monday – Friday, 9:00 am – 5:00 pm EST

Email: All order related questions should be directed to this email address. We typically respond to you within 1 business day.

Phone: (919) 827-1932 Please submit any questions or general feedback by live chat or email first. We recommend leaving your email in any voicemail messages, as that is the easiest way for us to contact you.

Address: 14 Glenwood Ave, Ste 15, Raleigh NC 27603. Made with love in Raleigh, North Carolina! Come say hello in person.

Thanks for visiting our site and we hope you create something great with Presto!

PrestoPhoto, Inc. has operation facilities in in North Carolina. We have product manufacturing and fulfillment hubs around the country.


credit card not secure

by Elizabeth Christopher, 04 Jan 2017 (17:46 UTC)
After I ordered my photo book with you guys my credit card number was stolen and charged across the country, luckily caught quickly. I do not use this credit card very often and it happened immediately after I ordered with your company. Perhaps you should look into site security since now I am rethinking ordering from your company again.
Liz Christopher

Your live chat and phone contact not reacheable

by Michael, 23 Dec 2016 (14:50 UTC)
I have been trying your phone number and live chat but it seems not to be working. I need to print an 11 x 8.5 photo book but not sure if i am doing the right thing. I need guide and direction to ascertain if the specification is right.


by lukesview, 14 Dec 2016 (16:53 UTC)
hi, just want to say that my 14x11 book was a hit with several of my friends I made it for. The format isn't available anywhere else that I can see anyway. And the 2 page spread are sweet!.............Also, I see that everyone is bombarding me with 40% off savings in my email box constantly. I don't think I've seen one savings offer from you! So my Christmas shopping has been done through other places online. However should you start offering sales, I among many others I would predict, would jump to the gun! I do have a book in the making and I hope it'll be you that publishes it.............seasons greetings!, Darrel

Shipment received not complete order

by Donna, 16 Jul 2016 (11:19 UTC)
I ordered 2 softcover books & 1 hardcover book for my project I created however I only received the 2 softcover books. The status of my project via my account has it all under one order # saying it was shipped with one usps tracking #. However the packaging does confirm only 2 vs 3 items included which leads me to believe the hardcover book was not shipped. I have already paid for all three books and need the hardcover book ASAP. Can you please tell me the status of the hardcover book & when I can expect to receive it? Order #97224 - book machine photo book #214896

Re: Shipment received not complete order

by Shantelle, 26 Jul 2016 (15:01 UTC)
Hi Donna,

We're so happy to hear about your experience with us! Definitely let us know if you have any questions in the future. :)

Have a great day!

Re: Shipment received not complete order

by Donna, 18 Jul 2016 (16:54 UTC)
Thank you Meghan for your help today and fixing the situation for me! I really appreciate your assistance with rushing this order - it really means a lot! Great customer service!!

by Janis Chamoun, 13 Jul 2016 (14:42 UTC)
Hi guys! Trying to upload my PDF Photobook. Tried direct upload, it just hangs. I have Dropbox, but can't figure out how to send you the link. I suppose I could try to figure out the FTP thing, but since I already have a Dropbox, how do I get you the link? Thanks.


by Shantelle, 26 Jul 2016 (15:37 UTC)
Hi Janis! What browser are you using to upload? Generally we recommend using either Google Chrome or Firefox as those are the two browsers most optimized for use with our site. It may also be that you have a very large file, as that can definitely slow down the upload process. :)

I hope this helps but please let us know if you have any questions by emailing us at!

Auto Fill option issue

by alexnelson_, 21 Jun 2016 (14:10 UTC)
I attempted to use Auto fill to place 1 image per page for 256 pages. Although the first 20 images were placed correctly the remaining paged got blank images. The counter continued to count up and all pages were touched because the "drag here" image was replaced with white. I have one more large book to do and a working Auto fill would save hours of work individually placing each item.
Thank You

Re: Auto Fill option issue

by Meghan Haviland, 23 Jun 2016 (15:10 UTC)
Hi there!

Thank you for your post. I just double checked your most recent project and it appears that it eventually worked. Please let me know if you ended up dragging and dropping the photos into the project or if it did completely Auto Fill it for you after all. The speediest way to reach us is by email at or Live Chat if you have additional questions as well! We'll stay tuned for now. :)

Warm regards,
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