Contact

How to contact PrestoPhoto

Need Help?

This is the place to be. We are passionate about our customers so we set up several ways to contact PrestoPhoto. Our goal is to provide excellent customer service, so if you have any questions please drop us a note. You will find that we treat all customers with sincerity, respect and dignity.

The goal for each employee reflects that of the company: do the best job possible and provide the customer with a product they will be proud to own. Long term relationships are a reality at PrestoPhoto, Inc.; we hope to enjoy one with you.

If you have suggestions please send them our way, we would love to hear your feedback!

Our hours are Monday – Friday, 9:00 am – 5:00 pm EST

Live Chat: See link in the site header above.

Email: support@prestophoto.com All order related questions should be directed to this email address. We typically respond to you within 1 business day.

Phone: (919) 827-1932 Please submit any questions or general feedback by live chat or email first. We recommend leaving your email in any voicemail messages, as that is the easiest way for us to contact you.

Address: 14 Glenwood Ave, Ste 15, Raleigh NC 27603. Made with love in Raleigh, North Carolina! Come say hello in person.

Thanks for visiting our site and we hope you create something great with Presto!

PrestoPhoto, Inc. has operation facilities in in North Carolina. We have product manufacturing and fulfillment hubs around the country.

Comments

Ready to order, but...

by Yelena Giamber, 28 Mar 2017 (16:22 UTC)
Hi, I'm ready to order 5 books of my "Small Troubles"
8.5"x11" Imagewrap Hardcover Photo Book, Silk 120 Photo Paper
Remove Logo From Cover
But I want to be sure that Presto will use ONLY WHITE paper for the pages exact after hardcover on both sides. Last time I got children book with the black pages, what is absolutely not acceptable.

Please, give me a warranty!
Thank you!

credit card not secure

by Elizabeth Christopher, 04 Jan 2017 (17:46 UTC)
After I ordered my photo book with you guys my credit card number was stolen and charged across the country, luckily caught quickly. I do not use this credit card very often and it happened immediately after I ordered with your company. Perhaps you should look into site security since now I am rethinking ordering from your company again.
Liz Christopher

Re: credit card not secure

by Yelena Giamber, 28 Mar 2017 (16:12 UTC)
OMG!

Re: credit card not secure

by Shantelle, 24 Jan 2017 (18:47 UTC)
Hi Liz,

I checked into this with my finance department and they let me know that we actually do not save credit card information, the numbers won't show in our system, so there wouldn't even be a way to pull any card information from our site. Keeping your payment information safe is a big priority for us, which is why we don't offer a way for you to save credit cards to your account. :)

I hope this helps but please let us know if you have any other questions by emailing us at support@prestophoto.com

Have a great day!

Your live chat and phone contact not reacheable

by Michael, 23 Dec 2016 (14:50 UTC)
I have been trying your phone number and live chat but it seems not to be working. I need to print an 11 x 8.5 photo book but not sure if i am doing the right thing. I need guide and direction to ascertain if the specification is right.

Re: Your live chat and phone contact not reacheable

by Shantelle, 23 Jan 2017 (19:47 UTC)
Hi Michael,

We are generally available on chat from 9AM-5PM EST Monday - Friday, however if you're not able to reach us by chat we definitely recommend following up via email. We generally reply within 24 business hours, and often sooner than that! We'll be happy to help you with your project - feel free to send us an email at support@prestophoto.com and we can go from there. :)

hi

by lukesview, 14 Dec 2016 (16:53 UTC)
hi, just want to say that my 14x11 book was a hit with several of my friends I made it for. The format isn't available anywhere else that I can see anyway. And the 2 page spread are sweet!.............Also, I see that everyone is bombarding me with 40% off savings in my email box constantly. I don't think I've seen one savings offer from you! So my Christmas shopping has been done through other places online. However should you start offering sales, I among many others I would predict, would jump to the gun! I do have a book in the making and I hope it'll be you that publishes it.............seasons greetings!, Darrel

Shipment received not complete order

by Donna, 16 Jul 2016 (11:19 UTC)
Hello,
I ordered 2 softcover books & 1 hardcover book for my project I created however I only received the 2 softcover books. The status of my project via my account has it all under one order # saying it was shipped with one usps tracking #. However the packaging does confirm only 2 vs 3 items included which leads me to believe the hardcover book was not shipped. I have already paid for all three books and need the hardcover book ASAP. Can you please tell me the status of the hardcover book & when I can expect to receive it? Order #97224 - book machine photo book #214896

Re: Shipment received not complete order

by Shantelle, 26 Jul 2016 (15:01 UTC)
Hi Donna,

We're so happy to hear about your experience with us! Definitely let us know if you have any questions in the future. :)

Have a great day!

Re: Shipment received not complete order

by Donna, 18 Jul 2016 (16:54 UTC)
Thank you Meghan for your help today and fixing the situation for me! I really appreciate your assistance with rushing this order - it really means a lot! Great customer service!!
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