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How to contact PrestoPhoto

We're Here To Help

We are passionate about our customers so we set up several ways to contact PrestoPhoto.

The goal for each employee reflects that of the company: do the best job possible and provide the customer with a product they will be proud to own. Long term relationships are a reality at PrestoPhoto, Inc.; we hope to enjoy one with you.

PrestoPhoto, Inc. has operation facilities in in North Carolina. We have product manufacturing and fulfillment hubs around the country.

Get In Touch!

If you have suggestions please send them our way, we would love to hear your feedback!

Live Chat

Our hours are Monday – Friday, 9:00 am – 5:00 pm EST

E-mail

We reply typically within 1 business day.

This is the best method of customer support!

support@prestophoto.com

Phone

We recommend leaving your email in any voicemail messages, as that is the easiest way for us to contact you.

(919) 827-1932

Snail Mail

Who doesn't love to get letters? Send us some love to:

14 Glenwood Ave. Suite 15

Raleigh, NC 27603

Comments

Printing a book from multiple PDFs

by A Clark, 17 Sep 2018 (19:18 UTC)
I have many PDFs that I want to print into a photo book. I can't seem to upload multiple PDFs for one book. Each time it loads one PDF, it deletes the PDF that I uploaded before. Is there a way to do this?

Thanks,
Amanda

Re: Printing a book from multiple PDFs

by MJ, 19 Sep 2018 (17:53 UTC)
Hi Amanda,

I believe we spoke a few days ago about this, but I'll post my reply on here as well in case others have the same question (:
We do not have the ability to combine PDF's on our end, though there are a few alternatives that have worked for many customers of ours.

If you're using a MAC, Apple Preview is a great tool that allows you to combine PDF's right on your desktop!
If you're using a PC, you will need to download the Adobe Acrobat program (or find a similar program) that can combine PDF's for you.

For any additional questions, please email us at support@prestophoto.com

Warm Regards,
MJ

by pttypowell, 26 Aug 2018 (15:56 UTC)
I ordered 3 different page layouts and received 4 of the same page. And paid for these would like to know where the other 2 pages are and why did i receive 4 of the same page/

Re:

by MJ, 27 Aug 2018 (20:38 UTC)
Hi Patty!

Thanks so much for your post and for letting us know (:

The project that you submitted for print only contains one single page. You ordered multiple copies of this project, which is why you received the same page multiple. I do see that we are working with you via email!

If you have any other questions, just let us know!

Warm Regards,
PrestoPhoto Support

Shocked

by Richard Smith, 21 Aug 2018 (20:42 UTC)
Hi - I'm shocked (and a bit devastated) by the loss of the printing service, but have a hope rising as I see you can do it as well as Apple. Several questions:
I'm in the UK, presumably no problem, but what are the shipping costs for a 'standard' album? That could be a deal killer.
When I create a pdf from Photos some pictures are distorted, sideways or even upside down. What can I do about that?
Is there a discount for multiples (like 4 or 5)?
TIA

Re: Shocked

by MJ, 27 Aug 2018 (20:42 UTC)
Hi Richard!

Thanks so much for reaching out (:

We are definitely also shocked by the discontinuation of the Print Services by Apple. We will however do what we can to pick up where they are leaving off!

We are not able to estimate shipping costs on our end, as this will depend on the weight of the package, the destination, shipping carrier, etc. You can however get a rough estimate on shipping costs by following the steps on this page: https://www.prestophoto.com/help/Ship+Options+and+Delivery+Times (:

I'm not familiar with Photos rotating images, however it sounds like there might be an issue with your Exported PDF. I'd be happy to take a look at the issue you're referring to (if you could send screenshots to support@prestophoto.com I can look at those for you!) We do have a great Apple Help Page for creating with Apple here: https://www.prestophoto.com/create/apple-photo-books

We do offer a bulk discount starting at only 5 copies (: You can read more on that here: https://www.prestophoto.com/help/Bulk+Orders

If you have any additional questions, just let me know!

Warm Regards,
MJ
support@prestophoto.com

Stop

by Madison K Resare, 04 May 2018 (15:36 UTC)
I read that my two books would be shipped within 2-5 days. Now I get my confirmation email and it says it won't arrive till the 15. I will no longer be living here at that time. So I need to either cancel my order or change the address, or find a way to get it here sooner.

Resolved.

by esardera, 19 Mar 2018 (16:01 UTC)
Nevermind I see the live chat link on the right now...it works:)

Share a book

by Brenda Motter, 10 Apr 2018 (17:01 UTC)
Hi there, we have created some books for our projects, but a contractor who also worked on the project would like to use our book for his company. Is it possible to share the file of our book with him, and he can edit it and publish as he wishes?

Harper's 7th Birthday Book

by SIM SAVAGE, 14 Mar 2018 (14:53 UTC)
MJ: Is this getting to you and have you received the email I just sent with a picture of the front and rear of the book? I have no idea what syntax I want to use here so chose "plain text". Can I add photos to this "live chat" ??? Sim
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