Contact

How to contact PrestoPhoto

Need Help?

This is the place to be. We are passionate about our customers so we set up several ways to contact PrestoPhoto. Our goal is to provide excellent customer service, so if you have any questions please drop us a note. You will find that we treat all customers with sincerity, respect and dignity.

The goal for each employee reflects that of the company: do the best job possible and provide the customer with a product they will be proud to own. Long term relationships are a reality at PrestoPhoto, Inc.; we hope to enjoy one with you.

If you have suggestions please send them our way, we would love to hear your feedback!

Our hours are Monday – Friday, 9:00 am – 5:00 pm EST

Live Chat: See link in the site header above.

Email: support@prestophoto.com All order related questions should be directed to this email address. We typically respond to you within 1 business day.

Phone: (919) 827-1932 Please submit any questions or general feedback by live chat or email first. We recommend leaving your email in any voicemail messages, as that is the easiest way for us to contact you.

Address: 14 Glenwood Ave, Ste 15, Raleigh NC 27603. Made with love in Raleigh, North Carolina! Come say hello in person.

Thanks for visiting our site and we hope you create something great with Presto!

PrestoPhoto, Inc. has operation facilities in in North Carolina. We have product manufacturing and fulfillment hubs around the country.

Comments

can't reach your support email

by Carl Sunshine, 19 May 2017 (05:54 UTC)
Email delivery timed out repeatedly trying to send email to support@prestophoto.com. It looks like your support system is inadequate. Buyer beware if you need anything beyond the automated web ordering process!

Re: can't reach your support email

by PrestoPhoto Engineering, 29 May 2017 (19:05 UTC)
Carl,

I can assure you we receive thousands of emails per day, unfortunately Fastmail is not the most reliable service. When looking at our logs, we see many attempts by allmail MX block attempting to deliver a message, however, they repeatedly disconnect early. Below is a snippet from our logs. I would contact their customer service for verification.


May 19 00:42:49 mail postfix/smtpd[12770]: connect from out1-smtp.messagingengine.com[66.111.4.25]
May 19 00:42:50 mail postfix/smtpd[12770]: 29EFE40522: client=out1-smtp.messagingengine.com[66.111.4.25]
May 19 00:42:50 mail postfix/smtpd[12770]: lost connection after DATA (1331 bytes) from out1-smtp.messagingengine.com[66.111.4.25]
May 19 00:42:50 mail postfix/smtpd[12770]: disconnect from out1-smtp.messagingengine.com[66.111.4.25]

Re: can't reach your support email

by MJ, 29 May 2017 (18:59 UTC)
Hi Carl,

Oh no, thanks so much for letting us know of the issues that you have had trying to contact us. We want you to know that we definitely take pride in our Customer Service and offer the utmost of care to all of our customers, we'd love to help with whatever we can (:

This is the first we have heard of any issue in contacting us so my engineer took a look into the issue. It appears to be an issue with you mail server, allmail.net

In the future, feel free to hop on Live Chat (our hours are Monday through Friday - 9am to 5pm EST) and we would love to answer any questions you may have.

Warm Regards,
MJ

The Live Chat and Phone is not REACHEABLE

by Yawei Zhang, 19 May 2017 (00:28 UTC)
It's so hard to get any direct information from you, the available hours listed on the website are not "available" at all. Please try to manage this for a better communication. Thanks.

Re: The Live Chat and Phone is not REACHEABLE

by MJ, 29 May 2017 (18:36 UTC)
Hi Yawei,

It actually appears that you were attempting to contact us after our business hours. Our hours of operation are Monday through Friday, 9am to 5pm EST.

I do believe we were able to help you out already though (:

If you need anything else, let us know!
MJ

Creating templates for sale

by ScrapHappenz, 27 Apr 2017 (15:35 UTC)
I am getting blank page error messages when attempting to go to create template for sale pages. One also says not authorized. Can you please help?

Re: Creating templates for sale

by MJ, 10 May 2017 (18:57 UTC)
Hi there!

Oh my, thanks so much for letting us know. I'm having my engineer take a look to see what could be causing that problem.

As soon as we have a solution, I will let you know!

Thanks so much for your patience (:
MJ

Ready to order, but...

by Yelena Giamber, 28 Mar 2017 (16:22 UTC)
Hi, I'm ready to order 5 books of my "Small Troubles"
8.5"x11" Imagewrap Hardcover Photo Book, Silk 120 Photo Paper
Remove Logo From Cover
But I want to be sure that Presto will use ONLY WHITE paper for the pages exact after hardcover on both sides. Last time I got children book with the black pages, what is absolutely not acceptable.

Please, give me a warranty!
Thank you!

Your live chat and phone contact not reacheable

by Michael, 23 Dec 2016 (14:50 UTC)
I have been trying your phone number and live chat but it seems not to be working. I need to print an 11 x 8.5 photo book but not sure if i am doing the right thing. I need guide and direction to ascertain if the specification is right.

Re: Your live chat and phone contact not reacheable

by Shantelle, 23 Jan 2017 (19:47 UTC)
Hi Michael,

We are generally available on chat from 9AM-5PM EST Monday - Friday, however if you're not able to reach us by chat we definitely recommend following up via email. We generally reply within 24 business hours, and often sooner than that! We'll be happy to help you with your project - feel free to send us an email at support@prestophoto.com and we can go from there. :)

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