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Contact

PrestoPhoto offers great, one on one customer service for our Photo Books and all other custom photo printing. Here are the ways you can contact PrestoPhoto.

We're Here To Help

We are passionate about our customers so we set up several ways to contact PrestoPhoto.

The goal for each employee reflects that of the company: do the best job possible and provide the customer with a product they will be proud to own. Long term relationships are a reality at PrestoPhoto, Inc.; we hope to enjoy one with you.

PrestoPhoto, Inc. has operation facilities in in North Carolina. We have product manufacturing and fulfillment hubs around the country.

Get In Touch!

If you have suggestions please send them our way, we would love to hear your feedback!

Live Chat

Our hours are Monday – Friday, 9:00 am – 5:00 pm EST

E-mail

We reply typically within 1 business day.

This is the best method of customer support!

support@prestophoto.com

Phone

We recommend leaving your email in any voicemail messages, as that is the easiest way for us to contact you.

(919) 827-1932

Snail Mail

Who doesn't love to get letters? Send us some love to:

14 Glenwood Ave. Suite 15

Raleigh, NC 27603

Comments

Oh Dear

by keily Rutherford, 24 Aug 2020 (14:05 UTC)
I downloaded this app - I am in the uk and did not realise it was going to cost $60 dollars to ship my photobooks here! a whole afternoon wasted.

Useless

by Russ Smith, 04 Aug 2020 (16:18 UTC)
Tried for over 30 minutes to get assistance with my printing project but your UI and your customer service rep could not assist me. Why offer a service if you can't even get your interface t work properly. Also, please train your staff on how to assist customers, rather than wasting their time. You need to check into Vistaprint and see how their interface works. It is light years ahead of you guys.

Re: Useless

by MJ, 04 Aug 2020 (18:34 UTC)
Hello Russ,

In reviewing your conversations with us, I do see that our customer service rep was doing her best to pinpoint the issue you were having. When she attempted to clarify your concern, you ended the chat abruptly stating "Sorry, its your UI that is clunky and not user friendly. I will go to Vistaprint. Thank you for wasting my time."

We do our best to assist our customers with all of their issues, though do understand that we may not be the right fit for everyone. We by no means intend to waste anyones time, as this would also subsequently waste our own time.

I can certainly try to assist you if you're still interested, though do completely understand if you're wanting to proceed with a different company. If you have any questions for me, please feel free to reach out to us at support@prestophoto.com

Warm Regards,
MJ

My wife loved the photo books!

by Rick Parker, 26 Dec 2019 (18:46 UTC)
Never knowing what to get my wife for Christmas I decided to make her photo books of our travel journeys. Ina fairly brief span before Christmas I logged into PrestoPhoto and created 4 photo books. There is, like everything, a learning curve and my first book is not as good as the last but she loved them all. I still have lots more to do but now I can enlist her help and I'm sure the books will be better than ever. Thank you PrestoPhoto!

Re: My wife loved the photo books!

by Tim Weaver, 26 Dec 2019 (21:06 UTC)
Hi Rick,

Glad you enjoyed the books, and we're happy to help!

Warm Regards,
Tim

Not Apple Quality

by spudgirl, 14 Dec 2019 (17:53 UTC)
I've printed many iPhoto books in the past. Like others I was disappointed when Apple discontinued their printing service so I tried PrestoPhoto for my next book. My partner was so excited to get his new book but when it arrived we are quite disappointed by the quality. The images are either washed out or too dark, not something we want to put on our coffee table to show friends. A real waste of $70. I'm currently uploading the file to another company for a reprint. I will not be recommending PrestoPrint to anyone.

Re: Not Apple Quality

by Tim Weaver, 20 Dec 2019 (14:26 UTC)
Hi spudgirl,

To best assist you, please send in photos to our support email, support@prestophoto.com of the photo book in question and we will get back to you as soon as possible.

Warm Regards,
Tim from PrestoPhoto

Support email not working, no white cover

by Lyla Boustani, 28 Sep 2019 (16:37 UTC)
I'm generally pleased with my order of books (5!). 1 page had red splotches all over it. But where are the white protective covers like apple provided? These books will be destroyed! Was there an option for these in the cart that I missed? Ordering was very complicated. Can I purchase these separately?

Re: Support email not working, no white cover

by MJ, 01 Oct 2019 (19:30 UTC)
Hi Lyla,

In regards to your comment of "1 page had red splotches all over it", could you send some images of this to us at support@prestophoto.com?

We do not offer the book box that Apple did, so you did not miss this during checkout. I'm not sure exactly where your books are housed, though we do have products on our bookshelves that we printed over 10 years ago that are still in top notch condition!

If we can help with anything else, just let us know via email!

Warm Regards,
PrestoPhoto Support

Replacing iphoto.

by D Crompton, 05 Jul 2019 (01:53 UTC)
Like many, I was caught by Apple ceasing the printing of albums. Every year I produced an album for the grandchildren's birthday and was concerned as every company I looked into did not measure up in terms of quality. I am impressed with the quality and time frame for production and delivery to Australia. Great work and thank you; please do not stop producing the quality work.
DC
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