Christmas Schedule Orders placed now will arrive AFTER 12/25. $10 Photo Mugs and 20% off Wall Art!


How to contact PrestoPhoto

We're Here To Help

We are passionate about our customers so we set up several ways to contact PrestoPhoto.

The goal for each employee reflects that of the company: do the best job possible and provide the customer with a product they will be proud to own. Long term relationships are a reality at PrestoPhoto, Inc.; we hope to enjoy one with you.

PrestoPhoto, Inc. has operation facilities in in North Carolina. We have product manufacturing and fulfillment hubs around the country.

Get In Touch!

If you have suggestions please send them our way, we would love to hear your feedback!

Live Chat

Our hours are Monday – Friday, 9:00 am – 5:00 pm EST


We reply typically within 1 business day.

This is the best method of customer support!


We recommend leaving your email in any voicemail messages, as that is the easiest way for us to contact you.

(919) 827-1932

Snail Mail

Who doesn't love to get letters? Send us some love to:

14 Glenwood Ave. Suite 15

Raleigh, NC 27603


Recent order

by Georgie, 11 Dec 2018 (07:07 UTC)
I am really disappointed with my order - received 2 albums that I had previously printed through Apple (before that service was discontinued) and the difference between quality is astounding. The PrestoPhoto albums are terrible quality even though photos were taken by a professional photographer. It has poor resolution - so much so that people's teeth appear black out because the photos are so fuzzy. Ordered albums to give as a gift to parents/parents-in-law but cannot gift them because they look so cheap (even though I spent a lot of money on them). Paid $100 to get it shipped before Christmas - now I can't gift them anyway so that was a waste of money. No response to complaint email and request for refund.

Live Chat not working

by christina_mc, 29 Nov 2018 (18:37 UTC)
Hi, I am trying to live chat, but when I click the link nothing happens...

Re: Live Chat not working

by MJ, 29 Nov 2018 (19:21 UTC)
Hi christina_mc,

To access live chat, you will need to click the green Live Help button at the right side of our site.

Warm Regards,
PrestoPhoto Support

how do I add profit to the price listed?

by diane davis, 27 Nov 2018 (02:09 UTC)
I want to add profit to the price, how do I do that?

Rush Jobs

by Ya Lan Young, 26 Oct 2018 (18:22 UTC)
Hello, Do you do rush prints? I have 5 hardcover books i need delivered by Nov 2nd -3 to Maine.

Printing a book from multiple PDFs

by A Clark, 17 Sep 2018 (19:18 UTC)
I have many PDFs that I want to print into a photo book. I can't seem to upload multiple PDFs for one book. Each time it loads one PDF, it deletes the PDF that I uploaded before. Is there a way to do this?


Re: Printing a book from multiple PDFs

by MJ, 19 Sep 2018 (17:53 UTC)
Hi Amanda,

I believe we spoke a few days ago about this, but I'll post my reply on here as well in case others have the same question (:
We do not have the ability to combine PDF's on our end, though there are a few alternatives that have worked for many customers of ours.

If you're using a MAC, Apple Preview is a great tool that allows you to combine PDF's right on your desktop!
If you're using a PC, you will need to download the Adobe Acrobat program (or find a similar program) that can combine PDF's for you.

For any additional questions, please email us at

Warm Regards,

by pttypowell, 26 Aug 2018 (15:56 UTC)
I ordered 3 different page layouts and received 4 of the same page. And paid for these would like to know where the other 2 pages are and why did i receive 4 of the same page/


by MJ, 27 Aug 2018 (20:38 UTC)
Hi Patty!

Thanks so much for your post and for letting us know (:

The project that you submitted for print only contains one single page. You ordered multiple copies of this project, which is why you received the same page multiple. I do see that we are working with you via email!

If you have any other questions, just let us know!

Warm Regards,
PrestoPhoto Support


by Richard Smith, 21 Aug 2018 (20:42 UTC)
Hi - I'm shocked (and a bit devastated) by the loss of the printing service, but have a hope rising as I see you can do it as well as Apple. Several questions:
I'm in the UK, presumably no problem, but what are the shipping costs for a 'standard' album? That could be a deal killer.
When I create a pdf from Photos some pictures are distorted, sideways or even upside down. What can I do about that?
Is there a discount for multiples (like 4 or 5)?
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