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Hello Evan,

Thanks for reaching out! I'll go over some of your comments/concerns below:

It is best to start off with a basic understanding of color as well as an understanding of the limitations of digital printing. The cover and the interior pages both print on separate machines, as well as on separate papers. This will inevitably cause a variation in printing results. Typically this is nominal, though to individuals more sensitive to differences (such as photographers or design professionals) they may be noticeable to a small degree.

Unlike the human eye, printers are unable to perceive shadows in the way that we do and interpret them instead as a color black. This results in images that look brighter on a backlit computer monitor printing a bit darker than anticipated. If you find that the cover image prints more muted on the cover than you prefer, a simple fix might also be to simply increase the saturation/vibrance and/or contrast of the image on the cover only, and see if that yields satisfactory results.

New books can indeed make a bit of noise when opened/closed. This is quite normal and is a part of the "breaking in" process for books. Just like a new pair of shoes, books need to be used a few times to "loosen up" the stiffened binding and in this process it can make some sounds. The sounds do not indicate any issue with the binding, so you should be all good!

We do not offer any spot gloss or foiling for our products, unfortunately.

If you have questions on your specific project, please reach out to directly at support@prestophoto.com or via Live Chat (hours are Monday-Friday from 9am to 5pm EST)

I hope this information helps but if you have any questions, please let us know!

Warm Regards,
PrestoPhoto Support

Hello Dennis,

Thank you for reaching out!

In reviewing your support history it looks like you were indeed able to contact us via both Live Chat and via email on January 7th. If we are listed as unavailable between the hours of 9am - 5pm it may simply be due to us being away from our computer momentarily. We are a small company so there are only a small number of support staff. I can assure you that we do our best to assist all of our customers as quickly as we possibly can.

I do also see that your concern about your order was addressed via your correspondence on chat as well.

I hope this information clears up any confusion, but if you have any questions please let us know!

Warm Regards,
PrestoPhoto Support

Hello Dan,

Thank you for reaching out!

Your order was placed on 12/13 with an estimated ship date of 12/18. We shipped your order on 12/18, as promised. The delays occurred within the USPS system which we unfortunately have no control over.

As discussed in our Live Chat conversation the issue was indeed with USPS directly. As stated throughout our site as well as USPSs site, all shipping carriers were experiencing unprecedented delays this past holiday season due to volume and COVID staffing limitations. A resolution was provided to you in the spirit of customer service, despite the delay not being caused by us but rather by USPS.

We understand that the holidays are a stressful time and we do wish that all of our customers orders are without issue however there are things that can effect deadlines that are beyond our control, as was the case with your order.

I hope this information helps but if you have any other questions, please let me know.

Warm Regards,
MJ O'Neill

Hi Pincenzo,

Thanks for reaching out!

Our Text-Only products utilize uncoated paper so you would absolutely be able to write on the pages like a standard journal!

I hope this helps but if you have any other questions, please let us know!

Warm Regards,
PrestoPhoto Support