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Contact

PrestoPhoto offers great, one on one customer service for our Photo Books and all other custom photo printing. Here are the ways you can contact PrestoPhoto.

We're Here To Help

We are passionate about our customers so we set up several ways to contact PrestoPhoto.

The goal for each employee reflects that of the company: do the best job possible and provide the customer with a product they will be proud to own. Long term relationships are a reality at PrestoPhoto, Inc.; we hope to enjoy one with you.

PrestoPhoto, Inc. has operation facilities in in North Carolina. We have product manufacturing and fulfillment hubs around the country.

Get In Touch!

If you have suggestions please send them our way, we would love to hear your feedback!

Live Chat

Our hours are Monday – Friday, 9:00 am – 5:00 pm EST

E-mail

We reply typically within 1 business day.

This is the best method of customer support!

support@prestophoto.com

Phone

We recommend leaving your email in any voicemail messages, as that is the easiest way for us to contact you.

(919) 827-1932

Snail Mail

Who doesn't love to get letters? Send us some love to:

14 Glenwood Ave. Suite 15

Raleigh, NC 27603

Comments

Cover prints out darker than source image

by Evan Boone, 16 Jan 2021 (05:48 UTC)
I've noticed that the front cover of the book I had printed came out much darker than the image I had uploaded and almost even looks a bit washed out. The interior images were serviceable but also seemed to suffer from slight darkening and loss of quality, even looking a bit pixellated at times. I most definitely did NOT use low quality images so that is a bit disheartening. The page numbers were cut off, though that was due to my own error. The binding also makes noise when I open and close the book almost like its loose in some places. No pages have fallen out, but I can't say for sure that I'm overly confident about the longevity of use of this book. I LOVE the paper. It's thick and feels of quality. I never have trouble with pages sticking when I turn them and because the text-heavy nature of my print, the matte paper is easier on the eyes. I would be very interested if there was an option for certain elements of the cover to be matte finish while other elements could be gloss. I would also like if this service offered foil printing for book covers. I figured my first book would be sort of a prototype. I'll be giving the service one more try for the next test print. Hopefully I can make some adjustments on my end to compensate for the shortcomings of the print quality, and correct some of my own oversights but I'm still nervous about the binding and the image quality of the pages themselves.

Support and delivery is not up to par

by dennisnelson, 07 Jan 2021 (14:27 UTC)
PLEASE improve your support coverage. Not having CHAT available during 9:00-5:00 as advertised nor having a person to address concerns will lead to poor CSAT, and it will impact your ability to secure a second-order from a return customer. I've received my book after 4 weeks and it is the wrong product. Grrrrr.

Ordered Christmas Cards on 12/12/20, received on 12/26/20 #FAIL #BUYERBEWARE

by dan149, 26 Dec 2020 (22:12 UTC)
Very disappointed with my most recent order. Placed an order for Christmas cards on 12/13/2020 and paid a massive $18.39 for USPS Priority mail shipping to receive by 12/21/20. On 12/23/20, I chatted with MJ O'Neill and they placed the blame on USPS. Finally received my Christmas cards on 12/26/20 which made the $18.39 I spent on Priority Mail worthless.
I recommend not paying for any rushed shipping and not ordering any time sensitive products.

RE: Black and White Printing on Bright White

by Pincenzo Guel, 14 Dec 2020 (23:11 UTC)
I am looking to bound a journal filler that I purchased in PDF. Is the Black and White Bright White paper used for your text books able to absorb ink? Would I be able to write on the pages like I would a normal journal or are these pages laminated or coated?

Thanks,
Pincenzo

Oh Dear

by keily Rutherford, 24 Aug 2020 (14:05 UTC)
I downloaded this app - I am in the uk and did not realise it was going to cost $60 dollars to ship my photobooks here! a whole afternoon wasted.

Re: Oh Dear

by MJ, 11 Nov 2020 (17:22 UTC)
Hi Keily,

Thanks for your post!

International shipping fees are determined by the shipping carriers themselves and can unfortunately be prohibitive for delivery to some locations. We offer a shipping quote on the buy now page or you can follow the steps on this page: https://www.prestophoto.com/help/Ship+Options+and+Delivery+Times

When using our app, you are able to export your project to PDF format and can use that PDF to have a local print shop print that project for you. We wanted to make sure that our app could be used for all customers, even those who do not wish to print their projects with us.

If you have any questions, please let us know via email to support@prestophoto.com

Warm Regards,
PrestoPhoto Support

Useless

by Russ Smith, 04 Aug 2020 (16:18 UTC)
Tried for over 30 minutes to get assistance with my printing project but your UI and your customer service rep could not assist me. Why offer a service if you can't even get your interface t work properly. Also, please train your staff on how to assist customers, rather than wasting their time. You need to check into Vistaprint and see how their interface works. It is light years ahead of you guys.

Re: Useless

by MJ, 04 Aug 2020 (18:34 UTC)
Hello Russ,

In reviewing your conversations with us, I do see that our customer service rep was doing her best to pinpoint the issue you were having. When she attempted to clarify your concern, you ended the chat abruptly stating "Sorry, its your UI that is clunky and not user friendly. I will go to Vistaprint. Thank you for wasting my time."

We do our best to assist our customers with all of their issues, though do understand that we may not be the right fit for everyone. We by no means intend to waste anyones time, as this would also subsequently waste our own time.

I can certainly try to assist you if you're still interested, though do completely understand if you're wanting to proceed with a different company. If you have any questions for me, please feel free to reach out to us at support@prestophoto.com

Warm Regards,
MJ

My wife loved the photo books!

by Rick Parker, 26 Dec 2019 (18:46 UTC)
Never knowing what to get my wife for Christmas I decided to make her photo books of our travel journeys. Ina fairly brief span before Christmas I logged into PrestoPhoto and created 4 photo books. There is, like everything, a learning curve and my first book is not as good as the last but she loved them all. I still have lots more to do but now I can enlist her help and I'm sure the books will be better than ever. Thank you PrestoPhoto!

Re: My wife loved the photo books!

by Tim Weaver, 26 Dec 2019 (21:06 UTC)
Hi Rick,

Glad you enjoyed the books, and we're happy to help!

Warm Regards,
Tim
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