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Contact

PrestoPhoto offers great, one on one customer service for our Photo Books and all other custom photo printing. Here are the ways you can contact PrestoPhoto.

We're Here To Help

We are passionate about our customers so we set up several ways to contact PrestoPhoto.

The goal for each employee reflects that of the company: do the best job possible and provide the customer with a product they will be proud to own. Long term relationships are a reality at PrestoPhoto, Inc.; we hope to enjoy one with you.

PrestoPhoto, Inc. has operation facilities in in North Carolina. We have product manufacturing and fulfillment hubs around the country.

Get In Touch!

If you have suggestions please send them our way, we would love to hear your feedback!

Live Chat

Our hours are Monday – Friday, 9:00 am – 5:00 pm EST

E-mail

We reply typically within 1 business day.

This is the best method of customer support!

support@prestophoto.com

Phone

We recommend leaving your email in any voicemail messages, as that is the easiest way for us to contact you.

(919) 827-1932

Snail Mail

Who doesn't love to get letters? Send us some love to:

14 Glenwood Ave. Suite 15

Raleigh, NC 27603

Comments

Agreed, Bad Company

by tracy276, 19 Oct 2022 (22:34 UTC)
I agree with "sucks, do not use..." poster. I decided to try this company since I print a lot online for my clients. Confusing website, no email or phone responses. Finally gave up.

Re: Agreed, Bad Company

by michael, 11 Nov 2022 (21:43 UTC)
Greetings from PrestoPhoto!

We offer more product options than most printing companies and offer numerous ways to get your photobook book to us. I can understand how that can be confusing for some people. We are certainly available to help clear up any confusion. Our Live Chat is available 9AM to 5PM Eastern time and we have not been experiencing any issues with our chat service. We respond to emails daily to support@prestophoto.com Monday through Friday and typically take less than 24 hours to respond to all emails.

Additionally, we do have a phone number listed on our Contact Page (919) 827-1932, though we do not typically offer phone support. If you leave us a message, we will respond via email.

Kind Regards
PrestoPhoto Support

This company SUCKS DO NOT USE

by thatcol22, 11 Oct 2022 (17:21 UTC)
I spent HOURS upon HOURS creating and editing this book. It then took me WEEKS UPON WEEKS to try and get it into a checkout to actually purchase.

Of course all throughout this time I attempted to get support: CHAT: HA, FAT CHANCE, tried all different days, all time of day, nope not available.

EMAIL: twice I sent emails to support. NO REPLY

PHONE: I finally found a phone number on this page to call and guess what: NO LONGER IN SERVICE.


WHAT THE FUCK IS UP WITH THIS COMPANY.

Re: This company SUCKS DO NOT USE

by michael, 11 Nov 2022 (21:35 UTC)
Greetings from PrestoPhoto!

We are certainly available to help via Live Chat 9AM to 5PM Eastern time and we have not been experiencing any issues with our chat service. I tried to locate any emails that were sent from your PrestoPhoto account and we have not received any emails from the address associated with your account. We respond daily to support@prestophoto.com Monday through Friday and typically take less than 24 hours to respond to all emails.

Additionally, we do have a phone number listed on our Contact Page (919) 827-1932, though we do not typically offer phone support. If you leave us a message, we will respond via email.

Kind Regards
PrestoPhoto Support

Excellent service.

by thomassteenaerts, 31 Aug 2022 (15:26 UTC)
As a long time graphic designer and printing expert I highly recommend Prestophoto. Working in PDF format makes all the difference compared with other services that work with a, in my experience, unstable cloud format. The good communication during the output process for my 50 page books of 17 copies allowed to make adjustments. The final product is beautiful, the binding, the color reproduction and shipping top notch. Thank you for making my project such a success. T.Steenaerts

Great Experience on resolving problem!! Best Support

by Seijiro Suenobu, 17 Jun 2021 (19:55 UTC)
Really satisfied.
Recently I had problem with my new iMac's Photo Application using PrestoPhoto. But I could resolve problem by using "Chat" and I even could share my screen and could get accurate support. Before when I was using Mac's Photo application I never had such close and personal support, but PrestoPhoto is has very strong support. Or one another good point is that PrestoPhoto shows Q&A in each category by showing in a short movie, and it is really easy to understand.

Flip preview

by Sandra L Griffin, 27 Apr 2021 (00:32 UTC)
I am trying to post my book to sell. I don't want to offer preview pages. I read through the instructions, and it said to stay logged in and go to the website address for selling the book and in the upper left corner, go to EDIT FLIP PAGE and un-check the box that lets people view. I can't get this to work.

Thank you for your help.

Re: Flip preview

by MJ, 03 May 2021 (20:41 UTC)
Hi Sandra,

I believe your question has already been address via email, but I wanted to include that information here as well.

Currently, there is not a way to completely turn off the flip page preview. You can set your flip preview to public and select all of the pages that you want to hide. You will need to leave at least 1 active page in your flip preview. Also keep in mind that if you are logged into your account while viewing your book, you will still be able to see your flip preview. Opening the link to your profile page in Incognito mode is a good way to test how your book is showing up in your flip preview.

I hope this helps, but let us know if you have any other questions!
PrestoPhoto Support

Spots on Most of the Pages

by Sydney Wren, 16 Apr 2021 (20:39 UTC)
I ordered this as a gift for my dad, and spent a lot of time putting it together. When it finally arrived, there are spots on most of the pages, as if it was printed on a bad printer. After spending quite a bit on the book and then on the shipping fee to get it to Canada in time, I'm quite disappointed with the quality of the printing.

Re: Spots on Most of the Pages

by MJ, 23 Apr 2021 (20:02 UTC)
Hi Sydney,

Thanks so much for your post!

In reviewing it looks like you reached out directly via email with some images of your concern. After we reviewed, it was determined that your concerns were the product of a production error which we worked with you on via email (:

If you need further assistance in regards to this order, please just let us know!

Warm Regards,
PrestoPhoto Support
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