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I've noticed that the front cover of the book I had printed came out much darker than the image I had uploaded and almost even looks a bit washed out. The interior images were serviceable but also seemed to suffer from slight darkening and loss of quality, even looking a bit pixellated at times. I most definitely did NOT use low quality images so that is a bit disheartening. The page numbers were cut off, though that was due to my own error. The binding also makes noise when I open and close the book almost like its loose in some places. No pages have fallen out, but I can't say for sure that I'm overly confident about the longevity of use of this book. I LOVE the paper. It's thick and feels of quality. I never have trouble with pages sticking when I turn them and because the text-heavy nature of my print, the matte paper is easier on the eyes. I would be very interested if there was an option for certain elements of the cover to be matte finish while other elements could be gloss. I would also like if this service offered foil printing for book covers. I figured my first book would be sort of a prototype. I'll be giving the service one more try for the next test print. Hopefully I can make some adjustments on my end to compensate for the shortcomings of the print quality, and correct some of my own oversights but I'm still nervous about the binding and the image quality of the pages themselves.

PLEASE improve your support coverage. Not having CHAT available during 9:00-5:00 as advertised nor having a person to address concerns will lead to poor CSAT, and it will impact your ability to secure a second-order from a return customer. I've received my book after 4 weeks and it is the wrong product. Grrrrr.

Very disappointed with my most recent order. Placed an order for Christmas cards on 12/13/2020 and paid a massive $18.39 for USPS Priority mail shipping to receive by 12/21/20. On 12/23/20, I chatted with MJ O'Neill and they placed the blame on USPS. Finally received my Christmas cards on 12/26/20 which made the $18.39 I spent on Priority Mail worthless.
I recommend not paying for any rushed shipping and not ordering any time sensitive products.

I am looking to bound a journal filler that I purchased in PDF. Is the Black and White Bright White paper used for your text books able to absorb ink? Would I be able to write on the pages like I would a normal journal or are these pages laminated or coated?

Thanks,
Pincenzo

I downloaded this app - I am in the uk and did not realise it was going to cost $60 dollars to ship my photobooks here! a whole afternoon wasted.

Tried for over 30 minutes to get assistance with my printing project but your UI and your customer service rep could not assist me. Why offer a service if you can't even get your interface t work properly. Also, please train your staff on how to assist customers, rather than wasting their time. You need to check into Vistaprint and see how their interface works. It is light years ahead of you guys.

Never knowing what to get my wife for Christmas I decided to make her photo books of our travel journeys. Ina fairly brief span before Christmas I logged into PrestoPhoto and created 4 photo books. There is, like everything, a learning curve and my first book is not as good as the last but she loved them all. I still have lots more to do but now I can enlist her help and I'm sure the books will be better than ever. Thank you PrestoPhoto!