Unsure how to fix this
Re: Unsure how to fix this
Posted:28 Jan 2013 (15:43 UTC)Valerie, the image is only about 2 x 1 inch - the image is small, which is why you are getting this warning. When it prints, it may be pixelated, particularly if you order a larger book. This page on image resolution should help - http://www.prestophoto.com/wiki/understanding+resolution
If you have the original files from your camera, these should have a high enough resolution for print.
If you continue to have trouble, please contact at support@prestophoto.com
VIovio Support
If you have the original files from your camera, these should have a high enough resolution for print.
If you continue to have trouble, please contact at support@prestophoto.com
VIovio Support
Re: Unsure how to fix this
Posted:28 Jan 2013 (03:32 UTC)Thanks and I do need assistance - attempting to set up my book (layout) and I get the error message on a particular photo ("Your image is too low DPI - 800x541")
ALL my photos have been saved at 300 DPI - do I need to save them at 600 or?
Frustrated - appreciate the help.
ALL my photos have been saved at 300 DPI - do I need to save them at 600 or?
Frustrated - appreciate the help.
Re: Unsure how to fix this
Posted:25 Jan 2013 (13:51 UTC)Valerie,
Hello!
If at any point you want us to take a closer look at a personal project (support@prestophoto.com), or if you have any further questions please let us know!
Best,
PrestoPhoto support
support@prestophoto.com
Hello!
If at any point you want us to take a closer look at a personal project (support@prestophoto.com), or if you have any further questions please let us know!
Best,
PrestoPhoto support
support@prestophoto.com
Re: Unsure how to fix this
Posted:25 Jan 2013 (03:02 UTC)Decided to start over
Re: Unsure how to fix this
Posted:24 Jan 2013 (13:50 UTC)Valerie,
Greetings from PrestoPhoto!
Would you mind emailing this concern along with the projects project ID number to support@prestophoto.com. This way we'll be able to take a closer look directly at the project and see what we need to do to fix it!
Best,
PrestoPhoto support
support@prestophoto.com
Greetings from PrestoPhoto!
Would you mind emailing this concern along with the projects project ID number to support@prestophoto.com. This way we'll be able to take a closer look directly at the project and see what we need to do to fix it!
Best,
PrestoPhoto support
support@prestophoto.com
Unsure how to fix this
Posted:24 Jan 2013 (03:20 UTC)Assistance is appreciated...
I just started an 11 x 8.5 (Landscape) children's book/general photography and all photos uploaded just fine. However, when I placed the poto I wanted for my "Front Cover" I see it went on the "Back Cover". I tried to click and drag it onto the "Front Cover" to no avail. Is there a "fix" for this?
Thanks much
I just started an 11 x 8.5 (Landscape) children's book/general photography and all photos uploaded just fine. However, when I placed the poto I wanted for my "Front Cover" I see it went on the "Back Cover". I tried to click and drag it onto the "Front Cover" to no avail. Is there a "fix" for this?
Thanks much
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