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can't reach your support email

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PrestoPhoto Engineering
Joined: 11 Feb 2016

Re: can't reach your support email

Posted:29 May 2017 (19:04 UTC)
Carl,

I can assure you we receive thousands of emails per day, unfortunately Fastmail is not the most reliable service. When looking at our logs, we see many attempts by allmail MX block attempting to deliver a message, however, they repeatedly disconnect early. Below is a snippet from our logs. I would contact their customer service for verification.


May 19 00:42:49 mail postfix/smtpd[12770]: connect from out1-smtp.messagingengine.com[66.111.4.25]
May 19 00:42:50 mail postfix/smtpd[12770]: 29EFE40522: client=out1-smtp.messagingengine.com[66.111.4.25]
May 19 00:42:50 mail postfix/smtpd[12770]: lost connection after DATA (1331 bytes) from out1-smtp.messagingengine.com[66.111.4.25]
May 19 00:42:50 mail postfix/smtpd[12770]: disconnect from out1-smtp.messagingengine.com[66.111.4.25]

MJ
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Joined: 14 Jun 2016

Re: can't reach your support email

Posted:29 May 2017 (18:59 UTC)
Hi Carl,

Oh no, thanks so much for letting us know of the issues that you have had trying to contact us. We want you to know that we definitely take pride in our Customer Service and offer the utmost of care to all of our customers, we'd love to help with whatever we can (:

This is the first we have heard of any issue in contacting us so my engineer took a look into the issue. It appears to be an issue with you mail server, allmail.net

In the future, feel free to hop on Live Chat (our hours are Monday through Friday - 9am to 5pm EST) and we would love to answer any questions you may have.

Warm Regards,
MJ
Carl Sunshine
Joined: 14 Oct 2016

can't reach your support email

Posted:19 May 2017 (05:54 UTC)
Email delivery timed out repeatedly trying to send email to support@prestophoto.com. It looks like your support system is inadequate. Buyer beware if you need anything beyond the automated web ordering process!