Live chat hours

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Joined: 14 Jun 2016

Re: Live chat hours

Posted:28 Jul 2017 (19:15 UTC)
Hi Anca,

I'm not sure why you were having trouble contacting us via Live Chat, as we have been here all day (:

I know we spoke earlier via chat, but if you have any other questions, let me know!

Warm Regards,
Anca Niculin
Joined: 25 Jul 2017

Live chat hours

Posted:26 Jul 2017 (16:08 UTC)
I noticed a lot of people complained about the unavailability of the live chat and I imagined they did not read carefully the fact that it is Eastern time. But now it's noon on the East Coast and I can't get through. It might be useful to extend the hours or shift them in such a way as to be more friendly towards those of us who are in CA. For instance at least a 10-6 EST would be more accommodating of other time zones.
I have been trying for two days to get past this message:
Generating imagewrap cover...
I uploaded my InDesign generated PDF file according to the instructions (front cover page 1, back cover page 2, blank page 3, page 4 start spreads. Plus I set all the parameters (no title, no logo, etc.) yet there's no progress nor any error message. Just stuck.
Help please!