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Support and delivery is not up to par

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MJ
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Joined: 14 Jun 2016

Re: Support and delivery is not up to par

Posted:05 Feb 2021 (15:39 UTC)
Hello Dennis,

Thank you for reaching out!

In reviewing your support history it looks like you were indeed able to contact us via both Live Chat and via email on January 7th. If we are listed as unavailable between the hours of 9am - 5pm it may simply be due to us being away from our computer momentarily. We are a small company so there are only a small number of support staff. I can assure you that we do our best to assist all of our customers as quickly as we possibly can.

I do also see that your concern about your order was addressed via your correspondence on chat as well.

I hope this information clears up any confusion, but if you have any questions please let us know!

Warm Regards,
PrestoPhoto Support
dennisnelson
Joined: 13 Dec 2020

Support and delivery is not up to par

Posted:07 Jan 2021 (14:27 UTC)
PLEASE improve your support coverage. Not having CHAT available during 9:00-5:00 as advertised nor having a person to address concerns will lead to poor CSAT, and it will impact your ability to secure a second-order from a return customer. I've received my book after 4 weeks and it is the wrong product. Grrrrr.
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