Shipment received not complete order

Hi Donna,

We're so happy to hear about your experience with us! Definitely let us know if you have any questions in the future. :)

Have a great day!

Thank you Meghan for your help today and fixing the situation for me! I really appreciate your assistance with rushing this order - it really means a lot! Great customer service!!

Hello,
I ordered 2 softcover books & 1 hardcover book for my project I created however I only received the 2 softcover books. The status of my project via my account has it all under one order # saying it was shipped with one usps tracking #. However the packaging does confirm only 2 vs 3 items included which leads me to believe the hardcover book was not shipped. I have already paid for all three books and need the hardcover book ASAP. Can you please tell me the status of the hardcover book & when I can expect to receive it? Order #97224 - book machine photo book #214896