The Live Chat and Phone is not REACHEABLE

Hi Yawei,

It actually appears that you were attempting to contact us after our business hours. Our hours of operation are Monday through Friday, 9am to 5pm EST.

I do believe we were able to help you out already though (:

If you need anything else, let us know!
MJ

It's so hard to get any direct information from you, the available hours listed on the website are not "available" at all. Please try to manage this for a better communication. Thanks.