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Disappointed in the product

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Jim Powlen
Joined: 06 Mar 2022

RESOLVED Re: Disappointed in the product

Posted:21 Mar 2022 (15:33 UTC)
I wanted to close out my comment. Their customer service responded promptly and it turned out there was an issue with my upload. I did review the upload and had to do some editing and font repair, but missed the image issues, so this one is on me. My advice is to closely review your upload to ensure it is correct.
Jim Powlen
Joined: 06 Mar 2022

Disappointed in the product

Posted:20 Mar 2022 (12:49 UTC)
Last year I ordered two copies of my cookbook printed, one softcover and one hardcover, to see if I liked the product. I did, I was very pleased. This year I ordered 10 copies in hardcover and was definitely disappointed. There were numerous image printing errors on pages 35, 48, 57, 90, 103, 117, 124, 125, 154, and 171. Many of these images had printed fine in the previous order, a couple were new. I have reached out to their customer service to see how they want to handle this problem, I waiting for a response as of 20 Mar 22.
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