Help With My Order

Comment on Help
MJ
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Joined: 14 Jun 2016

Re: Help With My Order

Posted:27 Dec 2018 (18:00 UTC)
Hi Tom,

Typically, if your Cover Preview is stuck on "generating cover preview", this means your PDF upload was unsuccessful. We suggest attempting to re-upload the PDF, ensuring you have carefully read/scrolled through the entire Step 1 of the Upload process.

If you are still encountering issues, please contact us at support@prestophoto.com or via Live Chat.

Warm Regards,
MJ
Tom Duane
Joined: 15 Dec 2018

Help With My Order

Posted:15 Dec 2018 (13:23 UTC)
Hi,

I am attempting to place an order but I am stuck at the 2nd step where you are generating cover. I get the continuous spinning wheel! How can I easily place my order?

Thanks, TD