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Support and delivery is not up to par

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dennisnelson
Joined: 13 Dec 2020

Support and delivery is not up to par

Posted:07 Jan 2021 (14:27 UTC)
PLEASE improve your support coverage. Not having CHAT available during 9:00-5:00 as advertised nor having a person to address concerns will lead to poor CSAT, and it will impact your ability to secure a second-order from a return customer. I've received my book after 4 weeks and it is the wrong product. Grrrrr.
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