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Help

Presto Photo FAQ

Photo Books

How do I create my book?

Do you do Apple Photo Book Printing? How about Apple Aperture Printing?

I just want some Photo Books.

How do I use the Online Book Designer?

Do you offer any templates for your books?

Do you offer loose pages, photo cards and photo calendars?

How can I contact PrestoPhoto?

Can I read some of your customer reviews?

Is PrestoPhoto on Instagram, Twitter, Facebook, or Pinterest?

Covers and Binding

What paper options do you offer?

What book sizes do you offer?

Do you offer Book Binding and Covers?

Do you offer any cover templates or examples?

Images and Galleries

How can I edit my photo galleries?

How can I secure my photos from the public?

What do I need to know about uploading photos?

How can I tell if my image resolution is high enough?

How do I create Social Media Photo Books?

Templates

Can I create and sell my own Creating Book Designer Templates?

How can I increase my tips for selling templates?

Where can I find yearbook, wedding, scrapbooking templates, or baby book?

Do you offer any free templates?

Color

What is the difference between CMYK & RGB?

Can I match my color?

What if have black & white photos?

Orders

What will my book cost?

How will my book Printing Specifications?

What Ship Options and Delivery Times do you offer?

What is your return policy?

What is your Holiday Shipping Schedule?

Selling My Books

Can I sell my books?

How do I make my book available for sale?

Do I really need an ISBN number?

Can I remove Presto's logo from the books I purchase with you permanently?

We want to hear from you!!!! We feel one of the best ways you and help improve the site is to contact. We take your comments seriously and will use your input to improve every member's experience! Our goal is to offer the best photo site on the Internet, and want to bring you the specific features you need to share your photos and create your photo books.

Comments

Absurd shipping costs

by JoAnne St.-Onge, 14 Feb 2019 (18:07 UTC)
I find it absolutely ridiculous that I pay more for shipping that what the product is worth to print. You should be able to pop a calendar in a yellow envelope and ship it with regular mail.

Template for LAYFLAT book

by akaslow, 04 Feb 2019 (04:05 UTC)
Which template should I use if I want a 14x11 layflat book? The templates for Apple Photos seem to be 13x10.

Templates for PDFs

by Karyn Kloumann, 22 Jan 2019 (18:26 UTC)
Why don't you have templates for every book type and simple spec information about creating PDFs? I see templates only for book sizes that I do not want to use. I was forced to click through many pages before I found any PDF specs...which were not at all clearly stated or informative.

Changing style/format of a photobook

by Luc Guns, 09 Jan 2019 (16:13 UTC)
Can I change the style or format of a photo book after I uploaded the PDF file?

Re: Changing style/format of a photobook

by MJ, 09 Jan 2019 (19:22 UTC)
Hi Luc,

When working with Uploaded PDF's, you can change the type of product you purchase in the Buy Now section of our site, however you can not change the dimensions/design/etc within our site. You would need to make those changes in the original design program and re-upload your PDF (:

Hope that helps!

Warm Regards,
MJ

Quantities

by anniedarlingart, 28 Dec 2018 (21:14 UTC)
HI There,
When I go to order 20 two-packs of mini books it says the quantity is 20 (not 40 as would be expected if I were getting 2 - 20 packs). Can you confirm that the mini book are packaged as offered (in 2, 3 and 4 quantities) and that the Quantity shown is the quantity of packs, not the quantity of actual books. I want to confirm I am getting what I think I am getting.
Thanks!

Re: Quantities

by MJ, 09 Jan 2019 (19:20 UTC)
Hi there,

The quantity will depict the quantity of the product ordered. Since the produce you're ordering is a "pack", the quantity is for each pack, rather than the total number of physical books you'll receive (:

IE. A quantity of 2 mini book 2-packs will result in a total book number of 4.

Warm Regards,
MJ

Me and you at Palm too

by Francesco Mignosi, 22 Dec 2018 (01:34 UTC)
Hi i just placed my oder #117088 and just noticed one page was blank. I made a mistake in indesign the image was outside the template. Can you put hold on my oder until i upload a new PDF. How do upload it again?

Help With My Order

by Tom Duane, 15 Dec 2018 (13:23 UTC)
Hi,

I am attempting to place an order but I am stuck at the 2nd step where you are generating cover. I get the continuous spinning wheel! How can I easily place my order?

Thanks, TD

Re: Help With My Order

by MJ, 27 Dec 2018 (18:00 UTC)
Hi Tom,

Typically, if your Cover Preview is stuck on "generating cover preview", this means your PDF upload was unsuccessful. We suggest attempting to re-upload the PDF, ensuring you have carefully read/scrolled through the entire Step 1 of the Upload process.

If you are still encountering issues, please contact us at support@prestophoto.com or via Live Chat.

Warm Regards,
MJ
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