Help

We want to hear from you! We feel one of the best ways you and help improve the site is to contact. We take your comments seriously and will use your input to improve every member's experience! Our goal is to offer the best photo site on the Internet, and want to bring you the specific features you need to share your photos and create your photo books.

My most recent photo-book arrived in the UK damaged. The packaging had failed and the book's cover slightly marked. Yo might like to review the strength of your packaging.

I can send pictures but not in this comment box

My dad's book came out great. As good if not better than expected. He liked it so much he wants more copies. "No problem Dad. I'll just have more copies printed." Yes problem. Apparently I have to recreate the entire book from scratch. I was hoping I could simply log in and my project would be there.

Hi Paul,

Thanks so much for letting us know and sending us those pictures!

It appears that the carrier had no regard for your package and we are disappointed to see this! We generally have success with our packing methods but this was carelessness on the side of USPS. We thank you for bringing this to our attention! :-)

Have nearly finished a mainly text book but want to put in some black and white illustrations. Which approach should I use?

I have completed a Project successfully but when the Photobook arrived I noted that there were two spelling mistakes. I wish to correct these and then re-order the Photobook. How can I do this?

Hello Bren

Thank you so much for your post!

If you have a project that you would like to edit, you can log into your account on PrestoPhoto. Under the user name dropdown in the top right of the website, select "My Projects" from the menu. On the next screen you will see all of the projects that you have created or uploaded to PrestoPhoto. Below the title of each project is an Edit button. If you uploaded a PDF, you will need to make the changes to your original PDF and re-upload by clicking the Edit button beneath your project and proceeding to the first step labeled "1. Upload".

If you need any further assistance, feel free to reach out via our Live Chat Mon-Fri 9AM to 5PM EST or send us an email as support@prestophoto.com

I am done uploading the pdf file. the book looks exactly how I want it to print, but the pages before pg 1 and after the last page are dark black in the preview. Why? I did not specify a color and it should be white. Please advise. Thank you

Hello Jackie

Thank you for your post!

The pages that you have expressed concern with are what we call the end leaf and it is integral to the binding process for hardcover products. The default color that our production floors use is a black/dark grey and that is what you are seeing in your preview.

With that being said, when you place your order you can leave us an order comment and we will reach out to our production team to see if they are able to produce your book with white end leaf. This is not a guarantee and we would certainly try to meet your request.

I spent a very long time creating a mini book and could not order copies of it. Carol Harrison China

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Poor packaging

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Re: color of the page

Problem. /. Could not order copies of my book