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Help

Presto Photo FAQ

Photo Books

How do I create my book?

Do you do Apple Photo Book Printing? How about Apple Aperture Printing?

I just want some Photo Books.

How do I use the Online Book Designer?

How do I use the PrestoPhoto app on MacOS?

Do you offer any templates for your books?

Do you offer loose pages, photo cards and photo calendars?

How can I contact PrestoPhoto?

Can I read some of your customer reviews?

Is PrestoPhoto on Instagram, Twitter, Facebook, or Pinterest?

Covers and Binding

What paper options do you offer?

What book sizes do you offer?

Do you offer Book Binding and Covers?

Do you offer any cover templates or examples?

Images and Galleries

How can I edit my photo galleries?

How can I secure my photos from the public?

What do I need to know about uploading photos?

How can I tell if my image resolution is high enough?

How do I create Social Media Photo Books?

Templates

Can I create and sell my own Creating Book Designer Templates?

How can I increase my tips for selling templates?

Where can I find yearbook, wedding, scrapbooking templates, or baby book?

Do you offer any free templates?

PDFs

Is it easy to upload a PDF?

What should I use to create my PDF?

Do you have any formatting and optimization specs for PDFs?

Tips on Cropping and Bleed

Can I upload a PDF that I created from Apple iPhoto or Aperture, Adobe InDesign, Adobe Photoshop or Microsoft
Office - Publisher, PowerPoint, and Word?

Color

What is the difference between CMYK & RGB?

Can I match my color?

What if have black & white photos?

Orders

What will my book cost?

How will my book Printing Specifications?

What Ship Options and Delivery Times do you offer?

What is your return policy?

What is your Holiday Shipping Schedule?

Selling My Books

Can I sell my books?

How do I make my book available for sale?

Do I really need an ISBN number?

Can I remove Presto's logo from the books I purchase with you permanently?

We want to hear from you! We feel one of the best ways you and help improve the site is to contact. We take your comments seriously and will use your input to improve every member's experience! Our goal is to offer the best photo site on the Internet, and want to bring you the specific features you need to share your photos and create your photo books.

Comments

Multiple PDFs

by Richard Tolini, 04 Mar 2021 (20:51 UTC)
I currently have multiple pdf files that make up my book, do I have to combine them all into one very large file before uploading or can I upload the individual pdfs?

Inadequate packaging

by Paul Johnson, 26 Feb 2021 (21:36 UTC)
While I am all for reduced packaging it was disappointing to spend nearly £300 on my books only for the to arrive in a box that allowed them to move and consequently the corners are damaged. Never heard of recyclable paper/cardboard?

Re: Inadequate packaging

by michael, 26 Feb 2021 (22:10 UTC)
Oh goodness! Thank you for bringing this issue to our attention Paul. Typically, our packages our sealed tightly in plastic with a strong cardboard backing or a snug fitted box. That being said, International Supersaver is known to be tough on packages but If you are able to send us photos of the packaging or photos that show us the damage, we can assess/address the issue. You can send a reply to our support@prestophoto.com.

Thank You
Kind Regards,
Michael


apple format book

by Kathryn McClure, 02 Feb 2021 (00:53 UTC)
I am very pleased with my recent book, created with an old apple template. Was so happy that I was able to find a printer!
Just one issue, and that was the page number on the right hand pages were too close to the edge of the paper, as was the title on the front..
How do I order additional copies?

Re: apple format book

by MJ, 10 Feb 2021 (19:23 UTC)
Hi Kathryn,

Thanks so much for reaching out!

You can review, and place a new order for any project in your account by hovering over your username at the top right corner of the site and clicking the My Projects tab. Once you click this tab you will see a list of your projects. You can click the edit button next to the project to be taken back to where you can upload a new version of the book or just click the Buy Now button to go to the Bookstore page!

If you have any other questions, please let us know!

Warm Regards,
MJ

Pages format 11xx14 approximately

by Carol Hubenthal, 30 Dec 2020 (03:11 UTC)
Don't see this size for portrait book formats, only for landscape. Can I get that large size in a portrait book? I just clicked on the book template in pages not realizing how big it was.

Re: Pages format 11xx14 approximately

by MJ, 05 Feb 2021 (15:27 UTC)
Hi Carol,

Thanks for reaching out!

Unfortunately we do not offer an 11"x14" Portrait product. The largest Portrait book we offer is the 8.5"x11" size.

I hope this information helps but if you have any questions please let us know!

Warm Regards,
PrestoPhoto Support

Project Taking Too Long

by Bryan Butler, 29 Nov 2020 (17:07 UTC)
I have been trying to upload a standard-sized books for the past two hours. I created three projects of similar size and this fourth one will not go to preview. Why is it taking so long?

Re: Project Taking Too Long

by MJ, 05 Feb 2021 (15:02 UTC)
Hi Bryan,

Thanks for reaching out!

If your upload is taking more than a few minutes this typically means the upload was unsuccessful. We recommend clicking back to Step 1 and attempting the upload again. If you're still having issues after re-attempting you can upload the file to Dropbox and utilize that feature on our upload page or you can reach out to us via email and we can try to assist from there!

For immediate assistance we do recommend that you reach out via email to support@prestophoto.com or via Live Chat (hours are Monday-Friday from 9am to 5pm EST).

I hope this helps but if you have any other questions, please let us know!

Warm Regards,
PrestoPhoto Support

confused

by Darlene Middlecoat, 16 Oct 2020 (06:41 UTC)
I previously uploaded an apple book and had it printed no problem. I have just gone to do another one and tried to choose hardcover with image wrap (exactly what I did last time). I have tried 5 times and each time it converts it to softcover and smaller options. Is there an issue with the websight at the moment?
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