Help

We want to hear from you! We feel one of the best ways you and help improve the site is to contact. We take your comments seriously and will use your input to improve every member's experience! Our goal is to offer the best photo site on the Internet, and want to bring you the specific features you need to share your photos and create your photo books.

How do I find out the correct fed ex shipping tracking number?

I have received notification from you that my order has been shipped and to track it to find out delivery updates. When I tried to do this it said that there was not number to match the number that you gave me. I then phoned fed ex and talked with them about it. They said that there was no tracking number to match the one that you gave me and to contact you. So I am contacting you

Hi Gail,

I do believe your concern was resolved, though I'll include some information below:

Tracking numbers can take 24-48 hours to be updated in the online tracking system, which is likely why you were not yet seeing any details on that item.

Warm Regards,
MJ

I had to contact support to find out why it was taking that long to produce the photo book. I think you should provide regular updates via email, if there is a delay by any reason. Ordering on 3/15 and deliver on 4/3 way too long.

UPLOAD CONTINUOUS.... NEVER ENDING... CREATED BOOK & IN PDF ..... WON'T UPLOAD..... HELP

Hi there Mary,

For us to best assist, can you email us at support@prestophoto.com with a link to the project you're having issues with along with the specific issue you're seeing.

Please note, our customer forums are not always monitored daily, so for immediate assistance, we recommend reaching out via email or Live Chat.

We look forward to assisting you further!

Warm Regards,
MJ

Hi, page 2 of my PDF is the dust flap that has a photo and comments from the old Apple book. When i uploaded the pdf, page 2 (dust flap page) doesn't show up. How can I get the dust flap on my 12x12 photo book?

Hi Lisa,

We do not currently offer Dust Jacket on our square books, which is why you're not seeing that as a part of your project. We're hoping to have those added in the near future, though at this time there is not a solidified timeline for those being available.

Warm Regards,
MJ

Please note, our customer forums are not always monitored daily, so for immediate assistance, we recommend reaching out via email or Live Chat.

I find it absolutely ridiculous that I pay more for shipping that what the product is worth to print. You should be able to pop a calendar in a yellow envelope and ship it with regular mail.

Hello JoAnne,

Unfortunately, international shipping rates are controlled by the shipping carriers themselves and we have little to no control over what these costs are. We are always working on getting both more affordable and faster shipping options for our customers, however we are at the mercy of the carriers at this time.

If you have any questions, please feel free to email us at support@prestophoto.com

Warm Regards,
MJ

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CANNOT UPLOAD APPLE PHOTO BOOK FROM MAC

Re: CANNOT UPLOAD APPLE PHOTO BOOK FROM MAC

Help with dust flap

Re: Help with dust flap

Absurd shipping costs

Re: Absurd shipping costs