Help

We want to hear from you! We feel one of the best ways you and help improve the site is to contact. We take your comments seriously and will use your input to improve every member's experience! Our goal is to offer the best photo site on the Internet, and want to bring you the specific features you need to share your photos and create your photo books.

Can I add more than 1 PDF to my book? I have multiple files from my uncles WWII flight missions I would like in one book. Can I also add some photos as well?

Hi: How do you get rid of the thick frames around individual pictures (I'm using the Elite template) and the frame around each page, they both just get in the way of the photos and text I want to insert. Or change the colour of the page frames? Thanks for any help. Are there any clean templates that don't have those? They are really annoying to work with as you think you have things sized right, then when you do a preview you find the frame blocks part of what you want in the picture - frustrating.

Hi there!

Thanks for reaching out (:

I believe you may be referring to our crop guides. These guides are there to help you in regards to placing your content so that it is safe from being cropped during printing. For all regular sized books, we suggest keeping your content within the outer red guide, and for mini books, you'll want to keep your content within both the red and yellow guides.

You can read more about our crop guides here: https://www.prestophoto.com/help/Cropping+And+Bleed

If you have any other questions, please let us know via email to support@prestophoto.com

Warm Regards,
MJ

Where do I tell people to go to buy my book? I created one book to sell to my friends.

Can I add photos from my iPad directly to the book? Or do I have to create a file first?

Hi Pam!

Can you specify exactly where you are trying to make your book, so we can better assist you?

Warm Regards,
Tim

Most disappointing to find your "Live Chat" unavailable during your prescribed hours of support. Attempting to upload a file and having difficulty regarding the dust jacket option which I don't want.

Hi Richard,

Our Live Chat is normally available between 9AM and 5PM EST Monday - Friday, but on occasions it will be unavailable (Holidays, Internet Outages, and other circumstances). If for any reason you cannot reach us, you can always send us an email at support@prestophoto.com and we will reach back out to you as soon as we can.

Warm Regards,
Tim from PrestoPhoto

when should these arrive? do you have tracking information?

Hi Oksana,

Please check your email, we should have sent you shipping and tracking information on the 7th of January, check around then.

Warm Regards,
Tim from PrestoPhoto

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order #135272 ordered 12/27/19 and shipped.

Re: order #135272 ordered 12/27/19 and shipped.