Help

We want to hear from you!!!! We feel one of the best ways you and help improve the site is to contact. We take your comments seriously and will use your input to improve every member's experience! Our goal is to offer the best photo site on the Internet, and want to bring you the specific features you need to share your photos and create your photo books.

Hi, page 2 of my PDF is the dust flap that has a photo and comments from the old Apple book. When i uploaded the pdf, page 2 (dust flap page) doesn't show up. How can I get the dust flap on my 12x12 photo book?

Hi Lisa,

We do not currently offer Dust Jacket on our square books, which is why you're not seeing that as a part of your project. We're hoping to have those added in the near future, though at this time there is not a solidified timeline for those being available.

Warm Regards,
MJ

Please note, our customer forums are not always monitored daily, so for immediate assistance, we recommend reaching out via email or Live Chat.

I find it absolutely ridiculous that I pay more for shipping that what the product is worth to print. You should be able to pop a calendar in a yellow envelope and ship it with regular mail.

Hello JoAnne,

Unfortunately, international shipping rates are controlled by the shipping carriers themselves and we have little to no control over what these costs are. We are always working on getting both more affordable and faster shipping options for our customers, however we are at the mercy of the carriers at this time.

If you have any questions, please feel free to email us at support@prestophoto.com

Warm Regards,
MJ

Which template should I use if I want a 14x11 layflat book? The templates for Apple Photos seem to be 13x10.

Why don't you have templates for every book type and simple spec information about creating PDFs? I see templates only for book sizes that I do not want to use. I was forced to click through many pages before I found any PDF specs...which were not at all clearly stated or informative.

Hello Karyn,

Since we offer support for many different programs, it would be quite difficult for us to offer templates for each and every program in all the sizes we offer. This being said, we are working on creating templates for many of our standard sizes in some of our most popular programs. If you've got a specific question on setting up a project, please email us at support@prestophoto.com with information on the program you're using, the size and product type (IE. Softcover/Hardcover) and we will be able to assist further from there (:

Warm Regards,
MJ

Can I change the style or format of a photo book after I uploaded the PDF file?

Hi Luc,

When working with Uploaded PDF's, you can change the type of product you purchase in the Buy Now section of our site, however you can not change the dimensions/design/etc within our site. You would need to make those changes in the original design program and re-upload your PDF (:

Hope that helps!

Warm Regards,
MJ

HI There,
When I go to order 20 two-packs of mini books it says the quantity is 20 (not 40 as would be expected if I were getting 2 - 20 packs). Can you confirm that the mini book are packaged as offered (in 2, 3 and 4 quantities) and that the Quantity shown is the quantity of packs, not the quantity of actual books. I want to confirm I am getting what I think I am getting.
Thanks!

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Help with dust flap

Re: Help with dust flap

Absurd shipping costs

Re: Absurd shipping costs

Template for LAYFLAT book

Templates for PDFs

Re: Templates for PDFs

Changing style/format of a photobook

Re: Changing style/format of a photobook

Quantities