Help

We want to hear from you! We feel one of the best ways you and help improve the site is to contact. We take your comments seriously and will use your input to improve every member's experience! Our goal is to offer the best photo site on the Internet, and want to bring you the specific features you need to share your photos and create your photo books.

Hi Pat,

We've reached out to you via Email about your order. If you have any further questions or concerns, please reply back via email for the quickest customer service.

Warm Regards,
Tim

my iPhoto book has 40 pages and it just sits on page 39 uploading and never finishes. I have clicked on the triangle with the ! inside and it says to hit upload again to upload last pages, but that never works
can you help?

Hi Deb,

It sounds like your book was caught up on the last page, please try closing Apple Photos, then re-opening Apple Photos, and opening your project again. Click the "Buy Now" button and it should finish uploading.

If you are still having issues, reach out to us by email at: support@prestophoto.com

Warm Regards,
Tim

I've been all through the help site and all through the web-site, and nowhere do I see the ability to upload my photos! Not very user friendly, and I needed to get this order in quickly but your help desk is closed for the weekend. How do I upload, and can you tell your web-designer to make the site more user-friendly, please?

Hi Danielle,

There are a couple of ways to upload photos for the Online Designer. You can either upload them with your Photos tab in your dashboard or directly inside your project.

If you are still having issues reach out to us by email at: support@prestophoto.com

Warm Regards,

Tim

I need to be able to send my scrapbook to my teacher for a class, why can't I share it?

Hi Alexia,

You might have had your project set to "Private" initially, which doesn't allow other users to see the project. You can see more info on your project selling options here.

It looks like you're project is now public and available for other users, but if you are still having issues reach out to us by email at: support@prestophoto.com

Warm Regards,
Tim

I have uploaded the pdf, from apple (iphoto).
But it says that "no products available for this photo book". How can I see what is the problem If there is the format or if there is the number of pages. How can I adapt the format, without change the project.
thank you,

I got nothing when trying to upload a simple PDF - just the wheel of death.

Hi Diane,

I believe I worked with you via Live Chat in regards to this issue and you were able to get this all figured out and uploaded!
If you're having another issue, just let me know and I can do my best to assist (:

Warm Regards,
MJ
PrestoPhoto Support

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Comments

Re: not receive the goods

trouble uploading my book

Re: trouble uploading my book

How do I upload images?

Re: How do I upload images?

HELP!

Re: HELP!

no products available for this photo book

PDF doesn’t upload

Re: PDF doesn’t upload