Help

We want to hear from you! We feel one of the best ways you and help improve the site is to contact. We take your comments seriously and will use your input to improve every member's experience! Our goal is to offer the best photo site on the Internet, and want to bring you the specific features you need to share your photos and create your photo books.

I printed 6 books with a spelling mistake on the cover. Can I print a cover wrap for these books without reprinting the books?

I'm ordering books for my school, a tax-exempt organization. How can I make a purchase with a tax exemption?

I did create a book last year and seem that the software was much easier . Now it s so cumbersome I can t even adjust the cover page and align the text nor is there a feature which which lets me automatically crop the pdf file with the right margin. I spent hours trying to fix it to no avail

Hello, I created a PDF with my Apple photo completed project and the inside front and back flap images are cutting the photos in half and the bleed area is not going to the edge. Any tips?

Hi Sonia,

Looking over your project, it looks like it was exported improperly. Follow the instructions on this page, then reupload your photo book to our website: https://www.prestophoto.com/help/Apple+Photos+Printing

Warm Regards,
Tim

order #132402
I still do not receive the 5 calendars I had ordered since 28 Nov. It's supposed to arrive to my sister's house since 19 Dec as a X'mas gift.
Could you check for me.
Please feed back <loogmeo@gmail.com>.
Thank you in advance.
Pat Limsakulchai

Hi Pat,

We've reached out to you via Email about your order. If you have any further questions or concerns, please reply back via email for the quickest customer service.

Warm Regards,
Tim

my iPhoto book has 40 pages and it just sits on page 39 uploading and never finishes. I have clicked on the triangle with the ! inside and it says to hit upload again to upload last pages, but that never works
can you help?

Hi Deb,

It sounds like your book was caught up on the last page, please try closing Apple Photos, then re-opening Apple Photos, and opening your project again. Click the "Buy Now" button and it should finish uploading.

If you are still having issues, reach out to us by email at: support@prestophoto.com

Warm Regards,
Tim

I've been all through the help site and all through the web-site, and nowhere do I see the ability to upload my photos! Not very user friendly, and I needed to get this order in quickly but your help desk is closed for the weekend. How do I upload, and can you tell your web-designer to make the site more user-friendly, please?

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