[457]

Help

Presto Photo FAQ

Photo Books

How do I create my book?

Do you do Apple Photo Book Printing? How about Apple Aperture Printing?

I just want some Photo Books.

How do I use the Online Book Designer?

Do you offer any templates for your books?

Do you offer loose pages, photo cards and photo calendars?

How can I contact PrestoPhoto?

Can I read some of your customer reviews?

Is PrestoPhoto on Instagram, Twitter, Facebook, or Pinterest?

Covers and Binding

What paper options do you offer?

What book sizes do you offer?

Do you offer Book Binding and Covers?

Do you offer any cover templates or examples?

Images and Galleries

How can I edit my photo galleries?

How can I secure my photos from the public?

What do I need to know about uploading photos?

How can I tell if my image resolution is high enough?

How do I create Social Media Photo Books?

Templates

Can I create and sell my own Creating Book Designer Templates?

How can I increase my tips for selling templates?

Where can I find yearbook, wedding, scrapbooking templates, or baby book?

Do you offer any free templates?

Color

What is the difference between CMYK & RGB?

Can I match my color?

What if have black & white photos?

Orders

What will my book cost?

How will my book Printing Specifications?

What Ship Options and Delivery Times do you offer?

What is your return policy?

What is your Holiday Shipping Schedule?

Selling My Books

Can I sell my books?

How do I make my book available for sale?

Do I really need an ISBN number?

Can I remove Presto's logo from the books I purchase with you permanently?

We want to hear from you!!!! We feel one of the best ways you and help improve the site is to contact. We take your comments seriously and will use your input to improve every member's experience! Our goal is to offer the best photo site on the Internet, and want to bring you the specific features you need to share your photos and create your photo books.

Comments

iPhoto Upload question

by Khalel, 17 Sep 2017 (19:40 UTC)
Hi.
Just have a couple of questions.
I managed to mixed two Apple iPhoto Books to achieve the over 100 pages limits. I uploaded the PDF file to your system BUT every page seems like it'll be cut off because they are a little bit in the red zone (it's a hardcover book 11x8.5). Though the dust cover looks great. Any way to zoom out every page to fit within the red zone? Don't think I have the time to redo every page in iPhoto again :-(. If not, how do I cancel/delete permanently my account?
Thank you.

Re: iPhoto Upload question

by MJ, 18 Sep 2017 (17:43 UTC)
Hi Khalel,

So that I can help you best, would you be able to send us an email to support@prestophoto.com with your Project ID#? That way I can take a look at your project and we can see (:

Let me know if you have any questions!
Warm Regards,
MJ

Problem generating cover image

by Paul Prebble, 05 Sep 2017 (12:26 UTC)
Hi, I thought I had found the solution to my problem as my version of iPhoto isn't compatible with the Apple iPhoto Book ordering system. However, when I've tried to upload the PDF version of my book your site continuously tries to generate the cover and goes no further - HELP.

Dust cover iphoto book

by Jonathan Karnon, 03 Sep 2017 (12:20 UTC)
I have bought dust cover iphotobooks from presto before but it is not coming up as an option this time - can you advise?

Re: Dust cover iphoto book

by MJ, 04 Sep 2017 (14:06 UTC)
Hi Jonathan!

When purchasing a book that you'd like to have a Dust Jacket with, you'll need to first select the Imagewrap Hardcover option that you want to purchase. Once you do that, you'll see the Dust Jacket option appear!

I hope this helps!
MJ

Live chat hours

by Anca Niculin, 26 Jul 2017 (16:08 UTC)
Hi,
I noticed a lot of people complained about the unavailability of the live chat and I imagined they did not read carefully the fact that it is Eastern time. But now it's noon on the East Coast and I can't get through. It might be useful to extend the hours or shift them in such a way as to be more friendly towards those of us who are in CA. For instance at least a 10-6 EST would be more accommodating of other time zones.
I have been trying for two days to get past this message:
Generating imagewrap cover...
I uploaded my InDesign generated PDF file according to the instructions (front cover page 1, back cover page 2, blank page 3, page 4 start spreads. Plus I set all the parameters (no title, no logo, etc.) yet there's no progress nor any error message. Just stuck.
Help please!
Anca

Re: Live chat hours

by MJ, 28 Jul 2017 (19:15 UTC)
Hi Anca,

I'm not sure why you were having trouble contacting us via Live Chat, as we have been here all day (:

I know we spoke earlier via chat, but if you have any other questions, let me know!

Warm Regards,
MJ

can family order my book

by Leah Neesley, 12 Jun 2017 (22:50 UTC)
Hello! I love the concept of your website. Ok since i created a book on here can my family order my nephews 1st birthday photo book? I don't want to sell my books to anyone else. Hope this question makes sense. That way I don't have to ship twice and collect money because my family lives out of state. Thank You!

Re: can family order my book

by MJ, 19 Jun 2017 (18:57 UTC)
Hi Leah!

You can absolutely have just your family able to purchase the book!
We have a great page that assists with how to make that happen here: https://www.prestophoto.com/help/Security+Levels

We suggest either "Hidden" or "Protected" as your Security Level so that only certain people can access your book (:

Please let me know if you have any other questions!
MJ

Questions on Photo Books

by Tommy Blake, 05 Jun 2017 (17:28 UTC)
Hello,

Is it possible to change the color of the end sheets on the 8.5" x 8.5" imagewrap hardcover book? Ideally, we would like white but navy could work too.

Also, do you offer a matte imagewrap cover for the same size?

Thank you
« Page 2 of 46 »
Go to page