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Presto Photo FAQ

Photo Books

How do I create my book?

Do you do Apple Photo Book Printing? How about Apple Aperture Printing?

I just want some Photo Books.

How do I use the Online Book Designer?

Do you offer any templates for your books?

Do you offer loose pages, photo cards and photo calendars?

How can I contact PrestoPhoto?

Can I read some of your customer reviews?

Is PrestoPhoto on Instagram, Twitter, Facebook, or Pinterest?

Covers and Binding

What paper options do you offer?

What book sizes do you offer?

Do you offer Book Binding and Covers?

Do you offer any cover templates or examples?

Images and Galleries

How can I edit my photo galleries?

How can I secure my photos from the public?

What do I need to know about uploading photos?

How can I tell if my image resolution is high enough?

How do I create Social Media Photo Books?

Templates

Can I create and sell my own Creating Book Designer Templates?

How can I increase my tips for selling templates?

Where can I find yearbook, wedding, scrapbooking templates, or baby book?

Do you offer any free templates?

Color

What is the difference between CMYK & RGB?

Can I match my color?

What if have black & white photos?

Orders

What will my book cost?

How will my book Printing Specifications?

What Ship Options and Delivery Times do you offer?

What is your return policy?

What is your Holiday Shipping Schedule?

Selling My Books

Can I sell my books?

How do I make my book available for sale?

Do I really need an ISBN number?

Can I remove Presto's logo from the books I purchase with you permanently?

We want to hear from you! We feel one of the best ways you and help improve the site is to contact. We take your comments seriously and will use your input to improve every member's experience! Our goal is to offer the best photo site on the Internet, and want to bring you the specific features you need to share your photos and create your photo books.

Comments

by Gail Titus, 07 Apr 2019 (16:12 UTC)
How do I find out the correct fed ex shipping tracking number?

by Gail Titus, 06 Apr 2019 (23:08 UTC)
I have received notification from you that my order has been shipped and to track it to find out delivery updates. When I tried to do this it said that there was not number to match the number that you gave me. I then phoned fed ex and talked with them about it. They said that there was no tracking number to match the one that you gave me and to contact you. So I am contacting you

Re:

by MJ, 11 Apr 2019 (19:01 UTC)
Hi Gail,

I do believe your concern was resolved, though I'll include some information below:

Tracking numbers can take 24-48 hours to be updated in the online tracking system, which is likely why you were not yet seeing any details on that item.

Warm Regards,
MJ

Too slow

by Yan, 30 Mar 2019 (21:49 UTC)
I had to contact support to find out why it was taking that long to produce the photo book. I think you should provide regular updates via email, if there is a delay by any reason. Ordering on 3/15 and deliver on 4/3 way too long.

CANNOT UPLOAD APPLE PHOTO BOOK FROM MAC

by Mary Lucas Hertzfeld, 15 Mar 2019 (21:28 UTC)
UPLOAD CONTINUOUS.... NEVER ENDING... CREATED BOOK & IN PDF ..... WON'T UPLOAD..... HELP

Re: CANNOT UPLOAD APPLE PHOTO BOOK FROM MAC

by MJ, 21 Mar 2019 (13:25 UTC)
Hi there Mary,

For us to best assist, can you email us at support@prestophoto.com with a link to the project you're having issues with along with the specific issue you're seeing.

Please note, our customer forums are not always monitored daily, so for immediate assistance, we recommend reaching out via email or Live Chat.

We look forward to assisting you further!

Warm Regards,
MJ

Help with dust flap

by Lisa Resnick, 15 Mar 2019 (18:02 UTC)
Hi, page 2 of my PDF is the dust flap that has a photo and comments from the old Apple book. When i uploaded the pdf, page 2 (dust flap page) doesn't show up. How can I get the dust flap on my 12x12 photo book?

Re: Help with dust flap

by MJ, 21 Mar 2019 (13:27 UTC)
Hi Lisa,

We do not currently offer Dust Jacket on our square books, which is why you're not seeing that as a part of your project. We're hoping to have those added in the near future, though at this time there is not a solidified timeline for those being available.

Warm Regards,
MJ

Please note, our customer forums are not always monitored daily, so for immediate assistance, we recommend reaching out via email or Live Chat.

Absurd shipping costs

by JoAnne St.-Onge, 14 Feb 2019 (18:07 UTC)
I find it absolutely ridiculous that I pay more for shipping that what the product is worth to print. You should be able to pop a calendar in a yellow envelope and ship it with regular mail.

Re: Absurd shipping costs

by MJ, 25 Feb 2019 (17:29 UTC)
Hello JoAnne,

Unfortunately, international shipping rates are controlled by the shipping carriers themselves and we have little to no control over what these costs are. We are always working on getting both more affordable and faster shipping options for our customers, however we are at the mercy of the carriers at this time.

If you have any questions, please feel free to email us at support@prestophoto.com

Warm Regards,
MJ
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